Help Desk Rep Operator / Information Services / FT / Day

Northwest Texas Healthcare System is a 495-bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities to our quality educational system, Amarillo is a great place to live and work. A hospital is only as good as its employees. That's why we're looking for professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values. Visit us online at: https://www.nwths.com/careers Position: Help Desk Operator Position Summary: Coordinates the IS Help Desk and service calls from users. Provides first level of support, escalates and routes service requests appropriately. Job Duties/Responsibilities: 1. Responds to telephone calls, emails and web requests for technical support. Provides first level of support, escalates and routes service requests appropriately. 2. Tracks and monitors problems and requests to ensure timely resolutions. 3. Works with print vendor to replace toner cartridges when necessary. 4. Performs employee system access table updates. Coordinates efforts with Technical and Support Services teams to update the role-based access database. 5. Maintains logbook on equipment signed out for repairs. 6. Assists in evaluating and planning tasks for projects, department moves, etc. 7. Properly documents and tracks software licenses, new equipment, replacements, and disposals in the Help Desk System 8. Manages pager inventory, repairs, replacement, and expenses. 9. Tracks IS expenses and issues check requests for invoices.

Highlights: Retention Bonus Program if offered.  Loan Forgiveness Program if offered.  Challenging and rewarding work environment  Competitive Compensation & Generous Paid Time Off  Excellent Medical, Dental, Vision and Prescription Drug Plans  401(K) with company match and discounted stock plan  SoFi Student Loan Refinancing Program  Tuition savings to continue your nursing education with Chamberlain University Career development opportunities within UHS and its 300+ Subsidiaries!  Pet Insurance More information is available on our Benefits Guest Website: uhsguest.com  About Universal Health Services Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com. From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Education, Training, Experience and Licenses/Registrations Required: 1. Working knowledge of personal computers and other productivity software. 2. Working knowledge of MS Windows operating system features and configuration. 3. Working knowledge with MS Office applications. 4. Ability to multi-task and manage conflicting priorities. 5. High school diploma or equivalent.

1. Experience using a Help Desk trouble ticketing system 2. Familiarity with software that enables the remote control of workstations in a networked environment 3. Knowledge of Microsoft Active Directory 4. Experience working in a healthcare environment