Senior Employee Relations Consultant (UK)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.   As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.   We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

The Senior Employee Relations Consultant serves as a trusted advisor and subject matter expert on complex employee relations matters across the UK business. This role provides expert guidance, coaching, and case management support to people leaders, internal HR colleagues and senior stakeholders — ensuring consistent, fair, legally compliant, and commercially sound outcomes. The role plays a critical part in mitigating employment law risk , driving a positive workplace culture, and shaping ER policy, process, and manager capability across the UK and broader European ER framework.

Complex ER Case Management Lead and advise on complex and high-risk ER cases, including grievances, disciplinaries, performance management (PSPs), sickness absence, investigations, settlement agreements, and Employment Tribunal matters. Provide pragmatic, risk-based guidance to people leaders, balancing legal compliance with commercial and cultural considerations. Draft and review outcome letters, investigation reports, and settlement documentation to ensure clarity, accuracy, and legal defensibility. Partner with Employment Legal Counsel on high-risk or litigious cases. Advisory & Coaching Act as the go-to escalation point for people leaders on nuanced ER issues. Coach people leaders through difficult conversations, performance concerns, and conduct matters — building capability and confidence. Support restructuring, redundancy, TUPE, and organisational change activity, ensuring appropriate consultation processes are followed. Policy, Process & Compliance Contribute to the design, review, and continuous improvement of European HR policies (e.g., disciplinary, grievance, performance, absence, flexible working) ensuring alignment with UK employment law and best market practice. Monitor emerging legislation, case law, and regulatory developments and translate into actionable business guidance. Support internal audit, regulatory (e.g., FCA/PRA where applicable), and compliance requirements relating to conduct and ER matters. Data, Insights & Reporting Contribute to ER dashboards, quarterly Executive Committee reporting, and trend analysis to identify themes, hotspots, and opportunities for proactive intervention. Use data to inform people leader training priorities and policy refresh cycles. Projects & Stakeholder Engagement Lead or contribute to UK and European ER projects (e.g., policy harmonisation, manager capability programmes, ER process