Product & Process Solutions Lead - Quality Management

The Video Safety Operations - Product & Process Solutions team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence by leading demand and supply management, quality management and transition of initiatives of T&S operations. It evaluates and assesses process changes for implementation in T&S Video Safety operations. The team acts as an entry point between TikTok business and T&S Video Safety operations for all requests related to product, policy or process.

Responsibilities - Lead the team to manage and optimize the workflow of content platform quality control, collaborating with cross-functional teams to develop moderation quality strategies that enhance reliability and efficiency, aligning with the company's values and best practices. - Lead strategic quality initiatives from planning to execution, partnering with business leaders to proactively identify and analyze issues in moderation processes and strategies, enhancing efficiency, effectiveness and quality. - Lead the team to track development trends in quality processes and drive transformational initiatives to implement new quality improvement methods, optimize moderation practices, and enhance automation strategies for continuous refinement. - Lead the team to explore AI-based solutions for moderation quality, working with algorithm and product teams to turn new technology into practical quality evaluation and improvement methods, and drive them from exploration through to landing.