Deal Operations Analyst

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but   it's   our caring employees that make Splunk stand out as an amazing career destination. No matter   where in the world   or what level of the organization, we approach our work with kindness.   So   bring your work experience, problem-solving   skills   and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

We're   looking for a new team member to help us support Sales Organization with everything from quotes and opportunities to account and order administration. In this role, you will work closely with a multitude of internal teams to handle the day-to-day requests for quote, opportunity and account administration and data maintenance. The candidate will be a good team player who is highly organized, intellectually curious, a fast learner, and able to move quickly while staying focused on high volume work.    Become an integral part of a high-energy, fast-paced team with significant chances to create a positive impact on the business!

Help Sales with quotes, opportunities, bookings, account   updates   and other day-to-day requests.   Review quotes and booking documents to make sure   they’re   accurate   and meet our requirements.   Investigate Salesforce/CPQ issues, find the root   cause   and help Sales resolve them quickly.   Keep account and opportunity data   accurate   by researching,   updating   and correcting records where needed.   Work with Sales Operations, Partner Operations, Order Management and Finance to resolve order and booking issues.   Help Sales get the most out of our systems and processes by answering questions and providing guidance or training when needed.   Support month-, quarter- and year-end activities, including checking transactions and reconciling booking and revenue data.

A   Bachelor’s degree in Business   or equivalent practical experience.   1–2 years of experience with   Salesforce and Salesforce CPQ , ideally supporting business users.   Experience in Sales Operations, Deal Desk, Quote-to- Cash   or a similar role, preferably within a software or SaaS company.   Strong analytical and problem-solving skills, with a practical approach to investigating and fixing issues, including process improvements   Good attention to detail -   you’ll   be working with data,   quotes   and transactions where accuracy really matters.   Excellent written and verbal communication skills – ability to compose effective and   accurate   correspondence cross-functionally with various internal and external parties   The ability to stay organised and focused when priorities change and volumes are high, especially around month- and quarter-end.

Experience with Cisco’s quoting tools (CCW) or another enterprise CPQ platform.     Why Cisco?  At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with