Package Investigations Specialist

Walk-in Wednesdays! We will be holding open interviews on Wednesday, August 26th & September 2nd from 1:00pm-6:00pm! We are located at 111 S. 1st Ave, Wausau, WI 54401. Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next.  Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve. Come change the game with us. Apply today! This position is located on-site in our Wausau, Wisconsin office. We are looking to hire a full-time Package Investigations Specialist, a role that is vital to our company's success. You will be responsible for providing reasonable resolutions to delivery-related issues while ensuring a positive customer experience with compassion and problem-solving. Schedule: Your choice of the following- Monday-Friday 7am-3pm Monday-Friday 8am-4pm Monday-Friday 9am-5pm Monday-Friday 10am-6pm Next available start date: Monday, September 14 Training: You will attend 3 weeks of Customer Care Training Monday-Friday from either 8:00am-12:30pm or 4:00pm-8:30pm. Additionally, there will be in-department training during your regularly scheduled shifts. What our employees say they love most about working here: Their coworkers! The atmosphere: welcoming & sense of belonging Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Weekends off Responsibilities Providing superior customer service regarding questions or concerns around delivery-related issues and providing reasonable resolutions, keeping the company's best interest in mind Speaking with internal and external customers directly over the phone or via email to resolve issues or concerns as needed Efficiently entering customer information and call notes into the order management system Accurately completing appropriate follow up actions for order and service resolution Sending customer notifications and follow up emails regarding delivery investigations Assisting with contact center phone call volume as needed Qualifications Proficient with a computer, including the ability to multi-task Positive attitude and solutions-oriented Strong written and oral communication skills Professionalism while speaking with internal & external customers #LI-AF1 Benefits 30-50% employee discount Paid time off: 8 personal days & 10+ vacation days per year, plus holidays Casual dress code – Wear your sneakers to work! Medical / dental / vision coverage 401(k) with Roth option and company match Opportunities for advancement Learning and development opportunities Education reimbursement program Life insurance Employee Resource Groups Employee referral bonus program Recognition and appreciation initiatives