Operations Head

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Roles and Responsibilities: ·        Oversee complete mall operations including property management, tenant coordination, customer services, and contract services such as facility management, housekeeping, security, and maintenance. ·        Ensure uninterrupted day-to-day operations and a safe, customer-friendly environment for retailers and visitors. ·        Exposure to leasing terminology, trends , and problem solving for timely leasing and ensure mall is leased 100 % ·        Ensure 100 % operational excellence along with tenants and customer satisfaction. ·        Versed with P & L including rent collection, CAM Budgeting collection, Electricity Billing and related utility billing and collection. ·        Identify and track key performance indicators across different retailer categories. ·        Maintain and manage databases for retailer performance and operational parameters. ·        Coordinate with tenants on fit-outs, storefront guidelines, visual merchandising, signage, and display standards. ·        Ensure adherence to mall design, branding, and fit-out guidelines. ·        Strong understanding of retail presentation including lighting, fixtures, windows, displays, and merchandising solutions. ·        Awareness of storefront trends and evolving retail practices. ·        Establish criteria for vendor categorization, evaluation, and selection. ·        Maintain vendor references and assess commercial capabilities. ·        Monitor vendor performance on delivery, quality, and cost parameters. ·        Conduct periodic vendor reviews and initiate corrective actions when required. ·        Analyze and evaluate ongoing business and operational performance. ·        Support business planning and annual budgeting processes. ·        Ensure timely, accurate MIS and performance reporting to management. ·        Develop strong insights into shopper behavior, preferences, and expectations. ·        Understand retailer requirements including site selection criteria and merchandising preferences. ·        Monitor RSI and CSI scores to identify trends and improvement areas. ·        Identify and implement initiatives to enhance customer satisfaction and mall footfall. ·        Ensure adherence to safety norms and statutory requirements. ·        Knowledge and operation of fire safety equipment and emergency procedures. ·        Implement and monitor safe practices across the mall premises. ·        Manage traffic flow and parking operations for optimal utilization. ·        Plan and manage crowd control during peak hours, events, and emergencies. ·        Handle rush and panic situations effectively with coordination teams. ·        Liaise with local authorities including Police, Fire Department, and Hospitals. ·        Ensure compliance with local regulations and emergency preparedness. Skills & Competencies ·        Fluency in English (written and spoken). ·        Strong interpersonal, communication, and analytical skills. ·        Proficiency in MS Office and reporting tools. ·        Leadership skills with a collaborative and team-oriented approach. Qualification ·