Technical Service Representative - Automotive Coatings

Ready to accelerate your career? Join PPG's Automotive OEM Optima Solutions team and work alongside a major automotive customer in Michigan. This is your opportunity to be at the forefront of automotive innovation, build strong customer partnerships, and help deliver solutions that keep the industry moving forward. As a Technical Service Representative , you will serve as an onsite PPG representative, ensuring customer satisfaction with our Automotive Coatings products. You will deliver exceptional customer service with a strong focus on product expertise, continuous improvement and effective problem resolution. Specialized training will be provided for the role. This position reports to the Optima Solutions Regional Manager, and is based onsite at the Magna Mirrors location in Newaygo, MI.

Ensure customer satisfaction by providing technical service/support on a wide range of products and application techniques. Build sales position by establishing strong customer relationships at all levels, providing resolution to customer's concerns, and quickly troubleshooting problems. Implement strategies to help manage customer inventory programs increase inventory turns, reduce product obsolescence, and maximize freight advantages. Communicate regular updates to internal PPG technical teams and account management. Provide resolutions to customer inquiries, application process monitoring, inventory, material ordering, and hands-on support. Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non-technical personnel to satisfy customer requirements. May support customer projects and assist with process improvements. Service other PPG automotive coatings customers in surrounding areas to support the sales and service team as needed.

High school diploma or GED required. 2+ years of related experience working in a plant environment. Prior application troubleshooting experience; Experience with automotive coatings, adhesives or sealants would be advantageous. Familiarity with Microsoft Office products including Excel (can maintain complex spreadsheets), Word, PowerPoint, etc. Thrives in a team-based environment, partnering with others to solve challenges. Comfortable working in a customer production environment, around automated equipment, and be able lift ~30 lbs. on a limited basis. Willingness to work evening or weekend on an as needed basis. #LI-MFG #LI-Onsite PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

PPG: WE PROTECT AND BEAUTIFY THE WORLD ®  Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.  The PPG Way 2030    We are customer champions   Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.  We act with purpose and speed   Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.     We are excellent operators   Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.    We compete to win   Future-focused. Driven. Ambitious. We are passionate about growing our business and winning