HR Shared Services Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Under the guidance of the HR Shared Services Senior Manager, this role supports Total Rewards Operations through a combination of project management, process improvement, and day-to-day benefits operations. The position serves as a key partner to the Total Rewards Operations team and may also collaborate with other HR teams and stakeholders as needed. This is a flexible role designed to support evolving business needs, contribute to regional and global initiatives, and help improve the employee experience through both strategic and operational work. Medtronic’s HR Shared Services team helps deliver HR support and services at scale by executing standardized HR processes, partnering with HR Business Partners and Centers of Excellence, and focusing on continuous improvement, innovation, and automation. You’ll join a team committed to supporting both our customers and each other, in a culture that values inclusion, learning, and growth. This role will have a flexible working model. Responsibilities may include the following and other duties may be assigned:

Operations and HR Support Administer U.S. and other country health and welfare benefit programs, such as medical, dental, vision, life insurance, AD&D, FSA, HSA, and related offerings. Support employee enrollments, qualifying life event changes, terminations, and other benefits transactions. Assist with annual open enrollment activities, including employee communications, system updates, issue resolution, and audit support. Administer leave and disability programs, including short-term disability, long-term disability, and other time-off policies. Serve as an escalated resource for employee and manager inquiries related to benefits, leave, disability, and time-off programs. Partner with internal stakeholders and external vendors to research and resolve complex cases. Audit transactions and data to ensure accuracy, compliance, and timely processing. Generate reports and support compliance reviews, process documentation, and operational reporting. Maintain strong data integrity across HR systems and support routine system updates and process changes. Help improve service delivery by identifying opportunities to streamline work, strengthen documentation, and enhance the employee experience. Project Management and Continuous Improvement Lead and support continuous improvement projects within Total Rewards Operations, with a focus on automation, efficiency, and service enhancement. Partner with colleagues across HR Shared Services, Total Rewards, and other functions to identify process gaps and drive practical solutions. Oversee the day-to-day coordination of projects, serving as a liaison among project leads, team members, and key stakeholders. Monitor project timelines, deliverables, risks, and dependencies from initiation through implementation. Prepare status updates, track milestones, and support issue resolution to keep projects on course. Leverage cross-functional teams to evaluate, develop, and improve key business processes. Assess project challenges and recommend solutions that improve productivity, quality, compliance, and customer satisfaction. Support testing, issue tracking, documentation updates, and system enhancements related to HR processes and workflows. Contribute to a culture of continuous improvement by coaching others, sharing ideas, and promoting structured problem solving. Required Knowledge and Experience: Requires two years of experience with a high school