CBS-BMC-Technology Enablement-Supervising Associate-BMC Product Manager-CJA And AJO

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Discipline Technology Enablement   Role Type BMC Technology Enablement – Product Manager – Adobe Customer Journey Analytics (CJA) and Adobe Journey Optimizer (AJO) – Supervising Associate   The opportunity EY’s BMC function is continuing to grow and improve its marketing and communications technology stack across member firms worldwide. As part of a multi-year transformation agenda, we are investing in technology, delivery discipline and portfolio execution to improve the way BMC plans, governs and delivers change globally.   The BMC Product Manager – Adobe Customer Journey Analytics (CJA) and Adobe Journey Optimizer (AJO) will lead the product strategy, roadmap and business adoption of EY's customer data, audience management and journey orchestration capabilities. The role will partner with marketing, analytics, technology and business stakeholders to drive the evolution of Adobe-powered customer intelligence and activation solutions, ensuring measurable business outcomes, improved audience insights and enhanced personalization capabilities.​   Your key responsibilities

Define and maintain the product vision, roadmap, priorities and success measures for assigned BMC technology (Adobe Customer Journey Analytics (CJA) and Adobe Journey Optimizer (AJO) and enablement of products or capabilities. Partner with BMC stakeholders to understand business objectives, user needs, operational pain points, adoption barriers, and opportunities to improve product value. Translate business priorities into clear product outcomes, epics, features, user stories, acceptance criteria and backlog items that guide delivery teams. Own backlog prioritization and trade-off decisions, balancing business value, user impact, delivery complexity, risk, dependencies and available capacity. Work closely with project managers, business analysts, data engineers, Power BI developers, EY Technology and vendors to ensure delivery is aligned to product intent and agreed outcomes. Lead product discovery, option assessment and stakeholder alignment activity, ensuring decisions are based on strong evidence, clear requirements and realistic delivery considerations. Monitor product performance, adoption, benefits, feedback and user experience to identify enhancements and inform future roadmap decisions. Support governance, planning, and leadership reporting by providing clear updates on product priorities, progress, risks, dependencies, decisions, and expected value. Contribute to continuous improvement across BMC Enablement by helping standardize product management practices, roadmap governance, backlog discipline and value measurement.

Skills and attributes for success

Hands-on experience working with Adobe Experience Platform, Adobe Customer Journey Analytics and/or Adobe Journey Optimizer. Strong product management capability in complex, matrixed organizations, ideally working across business, technology, data and vendor teams. Strong understanding of customer data platforms (CDPs), audience management, customer profile architecture and marketing activation ecosystems. Good understanding of marketing, communications, or enterprise technology environments, with the ability to quickly understand user needs, business processes, and platform implications. Commercial and outcome-oriented mindset, with the ability to connect product decisions to strategic priorities, user value and measurable business impact. Structured thinker who can turn ambiguity into clear product direction, practical priorities and actionable delivery requirements. Highly