UX Research Manager, Payments

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Research at Stripe

Stripe’s mission is to increase the GDP of the internet and expand economic access globally. We design tools and infrastructure to help our users start, run, and scale an online business from anywhere in the world. We believe there are too many barriers to doing business on the internet and that opportunities are not equally distributed around the world. We also believe that building and growing a business online is a problem rooted in code, language, and design, not finance.

That’s where you come in. We’re looking for an experienced UX Research Manager to join our growing UX Research team and help build, coach, and mentor a growing and highly skilled group of researchers.

The UX Research team is part of Stripe’s Design team. It works across brand and product initiatives to deliver products and experiences that meet user needs. Since Stripe’s main audience is people who build products, we take pride in creating user-friendly, user-focused experiences.

In addition to conducting primary research, we enable other Stripes, including engineers, product managers, designers, and operations teams, to learn and apply research skills to global problems. You will help shape research as a core competency across Stripe and define how we put users first in our research.

As a UX Research Manager, you will use your people-management and research expertise to lead a team of researchers that collaborates with product teams on core Payments and Risk products to build insight-driven product experiences. Core Payments includes Stripe’s in-person and online payment capabilities, checkout suite, Radar, and smart solutions that help businesses achieve optimal payment performance while balancing regulatory requirements, conversion, costs, and fraud considerations.

You will report to the Head of Research.

• Lead, manage, coach, and mentor a team of researchers conducting mixed-methods research throughout the product-development process for Stripe’s Payments and Risk product pillar.

• Lead initiatives and guide the research team through artificial intelligence (AI) transformation in its internal processes, how it conducts research for Stripe users, and how it supports the changing needs of product partners.

• Share research insights that deepen Stripe’s understanding of user needs and identify opportunities to meet those needs.

• Grow the team to meet Stripe’s needs while developing individual contributors to deliver impactful, actionable research studies.

• Partner with Design and Stripe leadership to determine how to best use user research at Stripe and deepen our understanding of users.

• Work as a strategic partner to business leads, product managers, design leaders, and Stripe leadership. Define long-term strategy and short-term tactics for products by grounding decisions in user needs and insights.

• Prioritize research needs and approaches across multiple workstreams. Select the right project, scale, and scope at the right time, and deliver actionable insights.

• Enable other Stripes to learn and apply research skills by building