Executive Technology Support Specialist

About this role: Wells Fargo is seeking an Executive Support Analyst who will join a highly visible team entrusted with providing technology support to some of the top leaders of one of the largest U.S. banks. This role goes beyond technical troubleshooting, it is about delivering white-glove, personalized service in a fast-paced environment where your work directly impacts executive productivity and decision making.   This is an ideal position for professionals who are polished, proactive and reliable. Whether you are an experienced executive support specialist of an emerging talent with strong IT skills and a service mindset, this role offers the opportunity to grow your career while working alongside senior leadership in a confidential and dynamic setting.   Why Wells Fargo Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader –we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place.   Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being.   You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!   Learn more about our careers and lines of business at wellsfargojobs.com.   In this role, you will:   Serve as the dedicated white-glove technology partner for senior executives Support executive events — board meetings, earnings calls, town halls, and offsites Resolve high-visibility technical issues in real time, with zero tolerance for downtime Lead post-incident reviews and brief technology and business leadership on findings Build white-glove service standards, runbooks, and executive onboarding playbooks Liaise between executive support staff and operations teams to ensure clean escalation and coverage Maintain the security and compliance of executive endpoints, devices, and collaboration tools Pilot new collaboration, A/V, and endpoint technologies ahead of broad deployment Set and meet executive service metrics for response time, first-touch resolution, and meeting-start success Direct daily risk and control operations, including access, asset tracking, and audit readiness Make sound judgment calls under pressure when standard procedures don't apply Coordinate white-glove coverage across locations and time zones for high-stakes events Review, approve, and implement changes to support plans, refresh cycles, and coverage models Partner with executive admins, facilities, security, and application teams to resolve issues Mentor engineers on the discretion, communication, and executive presence the role demands   Required Qualifications: 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education   Desired Qualifications: At least 2 years demonstrated experience providing white-glove IT support to C-suite executives Experience managing VIP incidents and escalations with urgency and professionalism Proven proficiency in supporting Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, Excel, PowerPoint, Word) Strong knowledge of Windows and some macOS operating systems, including mobile platforms (iOS, Android) Experience with video conferencing technologies (Zoom, Teams Rooms, Webex, etc.) Understanding of networking fundamentals (VPN, Wi-Fi, LAN/WAN troubleshooting) Experience with device management platforms (Intune, SCCM) Ability to troubleshoot end-to-end (devices, networks, applications, and security tools) quickly and discreetly Strong executive presence and communication skills; able to simplify complex issues in