Implementation Specialist

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.  Skills and Competencies 1–3 years of experience working in a technical role, ideally within a Software as a Service platform environment Functional understanding of financial instruments within the banking or insurance industries Relevant experience with third-party screening and monitoring solutions for Anti-Money Laundering, Know Your Customer, Anti-Bribery and Corruption, and Politically Exposed Person risk management Knowledge of file transfer protocols, information technology security, Software as a Service applications, and cloud services Strong problem-solving skills with persistence in the face of obstacles and the ability to analyze information and apply logic to address work-related issues Strong client communication skills with the ability to work cooperatively and maintain a dependable, professional approach Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education Undergraduate or first-level degree (e.g., Bachelor's degree) required Responsibilities As an Implementation Engineer in the Know Your Customer Solution Delivery team, you will participate in implementation projects by providing technical and functional assistance to clients during the configuration and deployment of Know Your Customer products. Collaborate with project managers, customer success managers, and product specialists to gather business requirements, document solutions, and implement configurations that meet client needs Assist in the installation and upgrading of software for clients, and configure or help configure the software to align with each client's specific requirements Participate in testing activities, including unit testing, integration testing, and user acceptance testing, to ensure successful and accurate solution deployment Provide technical training to client administrators and offer knowledge transfer to support their ongoing use and management of the platform Utilize internal tracking systems for issue management, time reporting, and project documentation to maintain accurate and up-to-date project records Actively contribute to enhancing the product suite and knowledge base through documentation review, feedback on products and project methodology, and development of how-to resources About the Team Our Know Your Customer Solution Delivery team is responsible for guiding clients through seamless onboarding, configuration, and implementation of Moody's compliance and risk management solutions, including Anti-Money Laundering and Know Your Customer platforms. The team plays a critical role in translating client requirements into effective technical solutions while upholding the highest standards of accuracy, reliability, and client satisfaction.