Data Integrity Manager

Grade: 058 Department: Alumni Affairs and Development FLSA Status: Exempt Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Alumni Affairs and Development is a dedicated team supporting Harvard’s advancement activity through front-line fundraising, alumni and volunteer engagement, technology, prospect management and research, business process, events, communications, and many other areas. Our goal is to create an environment of respect that leverages the many talents, perspectives, and experiences of our employees; to deliver the strongest possible results by incorporating diverse perspectives into our daily work; and to make AA&D a great place to work for everyone. We strive to live our values of respect, inclusion, trust, collaboration, continuous improvement and innovation; and open communication and effective information sharing in our daily interactions and our work. AA&D is comprised of the Faculty of Arts and Sciences (FAS) Development, Advancement Communications, Events & Donor Relations (ACEDR), University Development and Advancement Solutions (UDAS), the Harvard Alumni Association (HAA), and Office of Talent, Administration and Policy (OTAP).

Job Summary: This full-time confidential exempt position is responsible for managing data integrity and ensuring the availability of high-quality biographical data for fundraising and engagement activities, reporting and analytics. Of key importance is the ongoing work to add new records to the Alumni Affairs & Development (AA&D) CRM, Advance, in particular the import of information from the University’s Student Information System (SIS). This work enables the creation of alumni records as students graduate and creates the foundation of AA&D’s work to engage and raise funds from its alumni. Using multiple data sources and software tools, the manager will also explore, recommend, and carry out biographical data integrity projects to ensure high-quality CRM data is available as colleagues undertake alumni outreach efforts, donor solicitation plans, and reporting and analysis of outcomes to support data-driven strategies within AA&D. The Data Integrity Manager will collaborate with managers in Alumni Affairs and Development (AA&D) on the evaluation and improvement of business systems and processes to optimize biographical data accuracy. This includes but is not limited to critical analysis of projects and processes, identifying opportunities to leverage Harvard-approved Artificial Intelligence (AI) and similar tools to build efficiencies, enhance accuracy, and reduce manual processes. This person will also collaborate with managers in AA&D Advancement Solutions, in particular the Data Acquisition Manager, to refine and enhance processes and procedures for optimal biographical records management. The position requires relevant technical experience, operational expertise, and exemplary communication and project management skills. The ideal candidate will be organized and professional, focused on prioritizing their colleagues and the objectives of Harvard’s AA&D organization.