Customer Relationship Management
Gurugram, IndiaMid
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- Location
- Gurugram, India
- Work model
- On-Site
- Level
- Mid
- Posted
About this role
Job Title
Customer Relationship Management
Posting Start Date
10/21/26
Job Location (Long)
Gurugram, India
Job Description
Lead BMW India’s customer experience, loyalty, and CRM ecosystem by governing One Voice customer feedback operations, Dealer & NSC Customer Boards, and the BMW Excellence Club loyalty program. Drive customer retention, engagement, lifecycle communications, CRM strategy, launch campaigns, partnerships, dealer performance, and customer experience improvements through data-driven insights and cross-functional collaboration. Own end-to-end program governance, agency and dealer management, executive reporting, business planning, and budget stewardship while ensuring alignment with BMW brand standards, global strategies, and customer-centric business objectives.