Guest Services | Part-Time | PeoplesBank Arena

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Guest Services | Part-Time | PeoplesBank Arena

Location

US-CT-Hartford

Job Post Information* : Posted Date

1 minute ago (9/4/2026 9:21 AM)

Job ID

2026-34657

Location Name

PeoplesBank Arena

Category

Customer Service / Support

Type

Regular Part-Time

Location : Location

US-CT-Hartford

Job Post Information* : External Company Name

Oak View Group

Job Post Information* : External Company URL

https://www.oakviewgroup.com/

Location : Postal Code

06103

Location : Address

One Civic Center Plaza

Job Post Information* : Post End Date

12/4/2026

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

As a member of the Guest Services Team, the Guest Services position will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to, ushering, ticket scanning, concourse customer service, and greeting. You will have the opportunity to assist our guests by offering directions and sharing information while creating a world-class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role pays an hourly rate of $17.50. Benefits for part-time roles: 401(k) savings plan, 401(k) matching. This position will remain open until December 4, 2026 .

PeoplesBank Arena is Connecticut's premier destination for sports & entertainment. The 15,000-seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses. PeoplesBank Arena is also home to the AHL's Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others. PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

Arrives for shift on time, neatly groomed, and in a clean, pressed, well-maintained uniform. Greets all guests in a welcoming, friendly manner. Examines each ticket to ensure the correct date and event. Escorts guests to correct seats. Answers guest questions regarding the event and arena, e.g., location of concession stands and restrooms. Ensures non-smoking rules are followed. Keeps aisles and stairways clear of objects and guest gatherings to ensure safe entry/exit. Responds to guest concerns in a respectful and calm manner and contacts the Supervisor or manager as needed. Maintains a positive, outgoing demeanor, always adhering to "Expectations for Guest Service." Accurately and thoroughly completes all pertinent