Renewals Manager

The application window is expected to close on: 09/24/2026 Meet the Team: This role resides in the Customer Experience organization, one of our fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions. If you are looking for direct involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

The Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions. Accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop an end-to-end, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition. You'll build an understanding of Customer and Partners procurement processes Gain knowledge of Cisco's technology and what differentiates our products from competitors. Supervise quote creation progress to mitigate contract closure risks Conduct process management and financial assessments to support renewals process you love implementing win-back strategies for inactive customers Minimum Qualification: BA/BS (or equivalent) and 8 + years of proven experience in Implementing renewal contracts for software and services Previous sales experience Experience in end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts, building quotes, review contract terms, negotiation pricing. You have expanded knowledge of the customer environment, industry, market impact and Cisco footprint. You can implement policies for forecasting, data quality and accuracy Experience with CRM tools i.e. SFDC Preferred Qualifications: Strong negotiation and interpersonal skills Consistent track record of meeting or exceeding sales targets and quotas Ability to analyze data and financial reports to propose, identify and upsell renewals Familiarity with recurring revenue renewal cycles Strong analytical skills to assess customer needs and propose effective solutions Outstanding interpersonal skills with the ability to lead multiple accounts and deadlines Diligent with strong follow-up practices Ability to work in a fast paced, dynamic environment Why Cisco?  At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.  We are Cisco, and our power starts with you.  Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $145,200.00 to $230,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed