ETF Service, Senior Associate

Who we are looking for? The ETF Service Associate is responsible for supporting the day-to-day servicing, onboarding, launch, maintenance, and operational support of Exchange Traded Funds (ETFs) serviced by State Street. The role works closely with ETF Service Leads, investment managers, ETF issuers, custodians, transfer agency teams, technology partners, and operational support groups to ensure accurate and timely execution of ETF servicing activities. The successful candidate will participate in client onboarding, fund launches, operational change management, testing initiatives, issue resolution, and ongoing client support while maintaining a strong focus on risk management, accuracy, and client service.

Project & Testing Support Participate in business testing for new products, enhancements, and system changes. Assist with implementation of new client requirements and process improvements. Track project deliverables and communicate status updates to stakeholders. Support cross-functional initiatives involving Operations, Technology, and Relationship Management teams.  Implement and support system connections with clients and partners using MFX ETF Operations Support Assist with ETF basket setup and maintenance activities. Support configuration updates related to ETF servicing platforms. Help coordinate fund profile changes and operational updates. Participate in testing, model office exercises, and production readiness activities. Escalate operational issues and assist in root cause analysis and resolution. ETF Client Service & Support Support assigned ETF clients and assist with daily operational inquiries. Partner with ETF Service Leads to coordinate onboarding and fund maintenance activities. Assist in documenting client requirements and operational elections. Monitor client requests and ensure timely follow-up and resolution. Maintain strong working relationships with internal and external stakeholders. Risk, Controls & Documentation Adhere to operational procedures and control requirements. Support documentation and maintenance of operating procedures and job aids. Participate in quality reviews and control processes. Assist with audit requests, internal reviews, and regulatory inquiries when required. Identify process improvement opportunities and support automation initiatives.

Strong analytical, problem-solving, and organizational skills. Excellent written and verbal communication skills. Ability to manage multiple priorities in a fast-paced environment. Experience with process improvement, operational controls, or project management is a plus.

ETF Operations, Basket Operations, Fund Accounting, Middle Office, or Custody Operations experience. Knowledge of Bloomberg, NSCC ETF processing, DTCC services, and ETF servicing platforms. Experience supporting domestic and international ETFs, including fixed income and derivatives-based products. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds,