Business Customer Success Manager

Job Requisition ID # 26WD99167 Position Overview   The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk’s   Business Plan customers . This role owns the post-sale customer relationship across the “Onboard,” “Use,” and “Extend” stages of the lifecycle, ensuring customers realize long-term value from their investment in Autodesk solutions.   You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer stakeholders to build and execute tailored Customer Success Plans aligned to their strategic initiatives, operational priorities, and growth   objectives .   This role is ideal for someone who understands the unique challenges of construction and AEC organizations — including project-based workflows, digital transformation efforts, and evolving delivery models — and can translate Autodesk capabilities into tangible business impact.   You will   operate   within a highly collaborative ecosystem that includes Sales, Technical Sales, Channel Partners, Technical Support, and Client Services, serving as the   voice of the customer and ensuring long-term customer health.

Own the post-sale customer relationship for an assigned portfolio of customers   Drive measurable ROI by aligning Autodesk solutions to customers’ business   objectives   and industry-specific challenges   Co-create and execute Customer Success Plans that define success criteria,   adoption   milestones, and value realization outcomes   Establish success metrics and track progress through regular business reviews and strategic planning sessions   Monitor product usage, customer health signals, and engagement data —   leveraging   Customer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk and   identify   growth opportunities   Identify   and support at-risk accounts through targeted adoption and enablement strategies   Document and articulate customer value realization through business cases and success stories   Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth   Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers   Minimum Qualifications   Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles   Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes   Experience building mutual success plans, business cases, or documented account strategies   Experience working with complex organizations managing multiple priorities and stakeholders   Strong executive-level communication and presentation skills   Customer-first mindset with high emotional intelligence   Ability to prioritize and manage multiple complex accounts simultaneously   Proven ability to collaborate across internal and external stakeholders   Preferred Qualifications   Experience within the Construction, Architecture, Engineering, or broader AEC industry   Understanding of construction project lifecycles, field-to-office workflows, or digital transformation initiatives   Experience using Customer Success platforms such as Gainsight (or similar tools) to manage health scoring, success plans, and proactive engagement strategies   Familiarity with usage analytics, health metrics, and value realization reporting   Experience working in a partner-led or channel ecosystem   Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take