Account Operations - Specialist

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:   Grade: Services 205 Pay Range: $20.96 - $30.43 Job Description The Account Operations – Specialist is responsible for assisting in operational duties connected to the university wide refund process. This role ensures processes are in compliance with university, state, and federal regulations along with standard accounting procedures. The Specialist will provide timely and accurate processing of student related refunds using a variety of university wide applications, state and federal sites, as well as other system applications. They will work closely with a variety of offices across the institution and supports new and continuing students who are enrolling at the university. The Specialist will assist with the preparation of audit material as well as perform quality assurance duties as assigned. This role will support student retention, graduation, and satisfaction goals.   Job Duties Supports university retention and graduation goals. Processes refunds requested manually or via the system in a timely and efficient manner. Researches and resolves account discrepancies. Maintains accurate accounting documents and records. Ensures compliance with university, state, and federal regulations and procedures. Attends and participates in meetings as required. Serves as backup and assists other functions as needed. Completes any special projects or reports as needed for Supervisor. Performs other job-related duties as assigned. KSAs Strong understanding of accounting theory, practices, and procedures Strong account analysis experience Organized, detailed and deadline oriented Ability to think critically and use data to make informed decisions Strong work ethic and problem-solving skills Excellent written and oral communication skills Proficient working knowledge of Microsoft Office applications Ability to act and operate independently with minimal direction from manager, as well as participate as a team Comfortable working with others over the telephone, have a clear speaking voice and a personable demeanor Dedicated to excellent, accurate and efficient customer service Ability to perform record-keeping tasks with a high level of accuracy High level of integrity and trustworthiness Minimum Qualifications Associate's Degree 1 year of experience in student accounts, finance, or accounting role, preferably within a higher education setting Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Bachelor's Degree Experience with student information