Analyst IT Vendor Management SAM - SAM Tools

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Position Summary The SAM Discovery, Inventory, Tools & Automation Analyst is responsible for the technical foundation that supports Mattel's Software Asset Management program. The role brings together software discovery, inventory, platform administration, data quality, integrations, reporting and automation so the SAM team can work from reliable information and spend less time on manual data collection and reconciliation. This is a hands-on role with broad ownership across Flexera One, Flexera One SaaS Manager, ServiceNow and Nexthink. The analyst will work closely with SAM license analysts, Product Owners, infrastructure, security, ServiceNow teams and other partners to improve visibility across the software estate and turn that visibility into useful operational and financial insight.

Discovery, Inventory & Data Quality Own day-to-day software discovery and inventory processes and improve coverage across endpoints, servers, SaaS and other in-scope technology environments. Monitor discovery feeds, inventory sources and normalization results; investigate gaps, duplicate records, stale data and reconciliation issues. Work with infrastructure, endpoint, cloud and application teams to resolve data gaps and improve the quality and completeness of software inventory. Maintain the data foundation used for Effective License Positions (ELPs), compliance reviews, optimization, reporting and audit support. Develop practical controls and health checks that make data-quality issues visible before they affect SAM analysis or business decisions. SAM Tools & Platform Ownership Administer and support Flexera One and Flexera One SaaS Manager, including platform configuration, data feeds, connectors, reporting and operational troubleshooting. Support ServiceNow workflows and integrations used by SAM, including software request, governance, reporting and future ELP automation processes. Use Nexthink data and capabilities to improve software usage visibility, optimization campaigns and user engagement where appropriate. Monitor integrations and custom connectors, coordinate issue resolution, and maintain clear ownership of technical dependencies. Partner with platform and support teams on upgrades, changes and enhancements that affect SAM data or workflows. Automation & Continuous Improvement Identify repetitive manual work and build or coordinate automation that improves speed, consistency and data quality. Support automation of recurring SAM activities, including data collection, reporting, ELP preparation, license harvesting and workflow routing. Help move SAM processes away from email and spreadsheet-based execution toward repeatable workflows and trusted system data. Maintain technical documentation, support procedures and knowledge articles for the tools and integrations owned by the role. Measure the impact of automation and recommend improvements based on operational results rather than assumptions. Reporting, Analytics & Publisher Support Build and maintain reports and dashboards that provide clear visibility into software inventory, usage, compliance, optimization and data quality. Provide reliable data to support license analysis and ELP activities for major publishers such as Microsoft, Adobe,