Manager of Account Management

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

Job Duties & Responsibilities Portfolio & Account Leadership Manage an assigned book of top-tier brand and advertiser accounts, serving as the senior point of contact and escalation resource for the team on those accounts. Serve as an escalation point for Account Managers on the team, providing guidance on complex client situations, campaign issues, and relationship-sensitive decisions. Shape the team's vision for what best-in-class account stewardship looks like within a retail media environment, and build the systems, processes, and talent to bring that vision to life. People Leadership & Team Development Directly manage 1-2 Account Managers, providing day-to-day coaching, performance feedback, and career development support. Partner with the Director of Account Management to support staffing decisions, onboarding of new team members, and building a team culture grounded in accountability and client-first thinking. Identify skill development opportunities for direct reports and support their growth through coaching, stretch assignments, and exposure to more complex accounts and situations. Establish clear performance expectations, conduct regular 1:1s and performance reviews, and recognize and reward high performance consistently. Foster a collaborative, inclusive team environment where knowledge-sharing, mentorship, and continuous learning are embedded in how the team operates. Build effective teams that apply their diverse skills and perspectives to achieve common goals by establishing common objectives and a shared mindset. Manage execution responsibilities and workload of direct/indirect reports to achieve functional deliverables on time and with quality. Develop talent through coaching, feedback, exposure, and stretch assignments in order to meet their own career goals as well as the organization’s priorities. Establish strategic staffing and succession plans; successfully deliver on proposed staffing objectives. Drive the talent selection process in alignment with the company’s talent philosophy for open direct/indirect reporting positions; Ensure all direct reports are appropriately trained and on-boarded. Drive engagement by creating a climate where people are motivated to do their best to help the organization achieve its objectives; focus on voice of teammate data (e.g., Engagement & Pulse results), partnering with organization leadership to drive necessary changes. Brand & Advertiser Campaign Stewardship Ensure assigned brand and advertiser partners receive proactive, end-to-end account stewardship from pre-campaign kickoff through in-flight optimization, post-campaign wrap, and renewal planning. Personally own and steward assigned top-book accounts, acting as a trusted advisor who understands each brand’s business objectives and translates them into actionable campaign strategy. Model and champion a proactive service approach, surfacing insights, flagging risks, and recommending optimizations before clients identify them. Drive retention and investment growth within the assigned portfolio by consistently delivering against campaign objectives and ensuring brand partners can clearly articulate the value they receive. Maintain a consistent cadence of in-flight performance reviews, optimization check-ins, and post-campaign readouts that keep brand partners informed and invested in the partnership. Cross-Functional Collaboration & Internal Influence Communicate weekly with internal leadership, including Media Planning, Sales, Analytics, and Product, representing