Sr. Analyst CRM and Event Management

At Gilead Sciences Canada Inc. we take pride in being recognized as one of Greater Toronto’s Top Employer 2024. Click here to find out why Gilead Sciences Canada is a top employer! Chez Gilead Sciences Canada Inc., nous sommes fiers d’être reconnus comme l’un des meilleurs employeurs du Grand Toronto pour 2024. Cliquez ici pour en savoir plus sur les raisons de notre succès. At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.   Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.   We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

We have and exciting opportunity in our Mississauga location within our Canadian affiliate, on site 3 days a week: Sr. Analyst: CRM and Event Management The Sr. Analyst: CRM and Event Management will report to the Director of Analytics & Insights and be a core member of the broader Commercial Operations team. The Sr. Analyst: CRM and Event Management plays a critical role within the affiliate, supporting the evolution of the CRM ecosystem and all related commercial processes. This role partners closely with Sales and Marketing to manage and maintain the G360 environment, including call reporting, CLM materials, Veeva Approved Email, target lists, Veeva Events Management, and customer master data. The role also serves as a key liaison with global teams, supporting the rollout of new CRM functionalities and contributing to the future implementation of Veeva Vault CRM.  The Sr. Analyst is the core owner of the local CRM and should work closely with other affiliate peers to maximize utilization of G360 to best meet the needs of an evolving business. Essential Duties and Job Functions:  The responsibilities include and are not limited to: Collaborate with business stakeholders to solve problem day to day issues within Veeva and Veeva Events Management Lead the creation of bi-annual target lists for all field force users – end to end including information gathering, system updates, template updates, training, consolidation and loading into Veeva. Thereafter maintenance of these lists to ensure accuracy. Ongoing data management and hygiene, creation of new users, new territory alignments, promotional tools, key messages and objections Training of new users Weekly “Office Hours” with the field team to efficiently raise and solve issues Stay updated with the latest CRM features, best practices, and industry trends to ensure the team is leveraging the most effective tools and techniques Business Process Owner for Veeva Vault Promomats Act as the local business lead for Veeva Events Management (VEM), including event configuration, user support, compliance oversight, and coordination with global teams for enhancements and issue resolution. Work closely with Global Data & IT teams To ensure data integrity and accuracy Support new data ingestion and improvements necessary to meet end user needs Participate in data/code reviews and provide constructive feedback to maintain high-quality standards