Control Manager

Help protect what matters by strengthening how risks are identified, assessed, and managed. In this role, you’ll work closely with leaders to improve control design and execution across key processes. You’ll turn data and insights into practical actions that reduce operational risk. You’ll influence how teams prevent issues and respond effectively when events occur. If you enjoy solving complex problems and improving how work gets done, this role offers meaningful impact and growth. As a Control Manager within Global Banking, you drive consistent risk identification and control practices that support safe, efficient operations. You will partner with stakeholders to assess compliance and operational risks, evaluate risk events, and track corrective actions through completion. You will communicate clear findings and recommendations that improve processes and strengthen the control environment.

Support the fraud risk program by applying knowledge of fraud risk, cybersecurity concepts, investigations, and customer due diligence and anti-money laundering controls Assess operational risk events by determining recordability, performing root-cause analysis, completing detailed reviews, and validating corrective actions and next steps Monitor and assess the compliance and operational risk and control environment using data and technology literacy to identify trends, gaps, and opportunities Partner with stakeholders to promote early risk identification and timely escalation of emerging issues Prepare and present clear findings, insights, and recommendations to management and relevant stakeholders Drive continuous improvement by recommending practical control enhancements and supporting implementation planning Maintain accurate documentation of assessments, decisions, actions, and outcomes to support governance and reporting needs Required qualifications, capabilities and skills: 3 years of experience in control management, operational risk, compliance, audit, or a related risk function Experience identifying, assessing, and documenting compliance and operational risks and controls Experience assessing risk events, including recordability decisions, root-cause analysis, and corrective action validation Demonstrated ability to analyze data, identify patterns, and translate findings into clear recommendations Experience partnering with stakeholders to drive alignment, manage issues, and resolve conflicts constructively Experience creating and delivering presentations or written materials for management audiences Proficiency in process improvement methods and basic project management practices Preferred qualifications, capabilities and skills Experience applying artificial intelligence and machine learning (AI/ML) concepts to support risk management use cases Experience using automation to improve control execution, monitoring, or reporting efficiency Digital literacy with common analytics and reporting tools used to support control frameworks Experience influencing stakeholders to implement control enhancements and sustain adoption Experience producing quantitative reporting to support risk assessments and management updates