Customer Service Representative II - Master Data, Address Book

Work Schedule Second Shift (Afternoons) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world healthier, cleaner, and safer. In this position, you'll provide excellent customer support throughout the service lifecycle, from initial contact through order fulfillment. Working in our collaborative environment, you'll handle customer inquiries, process orders, manage quotations, and maintain customer data while working with cross-functional teams to deliver outstanding results. This role offers opportunities for professional growth and development in a global organization committed to scientific innovation and customer success. You'll serve as a key point of contact for both internal and external customers, demonstrating strong problem-solving abilities while maintaining high standards of accuracy and efficiency. Using various ERP and CRM systems, you'll process orders, track shipments, resolve issues, and ensure customer satisfaction through proactive communication and follow-up. As part of our customer-focused team, you'll contribute to continuous process improvement initiatives while upholding our core values of Integrity, Intensity, Innovation, and Involvement.

Create and follow up   accounts   and   modifies   as necessary   Demonstrate attention to detail with   accurate   data entry; understand that values entered have a direct impact on delivery and invoicing   Leverage required computer systems to   maintain   quality customer data   Maintain daily customer service reports   Assess individual customer requirements and direct activities to   appropriate departments   as needed to ensure   accurate   quotes and lead times   Adhere to SOP’s,   SLA’s   and departmental training guideline   Work on assignments/projects as part of a team   May be   required   to perform other related duties as   required   and/or assigned     Skills :   Display attention to detail and accuracy in the workplace   Must have the ability to   identify   and solve problems and to multitask under deadlines   Strong written and verbal communication skills   Must   possess   self-motivation, enthusiasm, a positive attitude and perform as a team player   Good organizational skills and the ability to prioritize effectively   Must   demonstrate   judgment,   tact   and diplomacy in dealing with internal and external customers    Work on own initiative on daily routine tasks as well as solving system issues   Competent Microsoft Office user       Experience:   Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh   grads   are also welcome    Experience with Oracle or SAP   preferred but not essential     Education:   Requires a high school diplo ma or a Government Body award.   A   Bachelor’s   Degree   is preferred but not essential, candidates with relevant experience and knowledge will also be considered.

This position requires repetitive typing and regular use of a computer   plus multiple displays   Most of the other physical demands are typical   with   those associated with an office environment.   We are proud to be an Affirmative Action / Equal Opportunity Employer