VIP Lounge Ambassador

VIP Lounge Ambassador Part-time FLSA Status: Non-Exempt Division: 22700 - HOTEL Career Areas: Hotel - Call Center / Front Desk / Concierge / VIP / Villa Services Status: Steady Extra Company Description Job Description The VIP Lounge Ambassador delivers exceptional, personalized service to high-value guests, ensuring a seamless and memorable luxury experience within the Wynn VIP Lounge. This role is responsible for anticipating guest needs, maintaining the highest standards of service excellence, and embodying the Forbes Five-Star service philosophy that defines the Wynn brand.

Provide warm, personalized greetings and establish rapport with VIP guests upon arrival Deliver attentive, discreet, and anticipatory service tailored to each guest’s preferences Maintain a thorough knowledge of lounge offerings, including premium beverages, culinary selections, and amenities Coordinate with internal departments (Hotel Operations, Casino Hosts, Food & Beverage, Security) to ensure a seamless guest experience Monitor lounge atmosphere, ensuring cleanliness, organization, and adherence to brand presentation standards Handle special requests, reservations, and guest concerns promptly and professionally Maintain confidentiality and discretion when interacting with high-profile guests Process transactions accurately, if applicable, and maintain proper documentation Ensure compliance with all health, safety, and alcohol service regulations Proactively identify opportunities to enhance guest satisfaction and loyalty Qualifications Prior experience in luxury hospitality, VIP services, or high-end food & beverage environments preferred Strong interpersonal and communication skills with a polished, professional demeanor Proven ability to deliver exceptional customer service in a fast-paced, high-pressure environment Ability to anticipate guest needs and respond with urgency and attention to detail Knowledge of fine dining service standards, wine, spirits, and luxury amenities preferred Ability to maintain confidentiality and exercise sound judgment Flexible schedule, including evenings, weekends, and holidays Must meet grooming and appearance standards consistent with Wynn Las Vegas policies Candidates must be at least 21 years of age Preferred Skills & Attributes Multilingual abilities are a plus Experience working with VIP or high-net-worth clientele Strong problem-solving and conflict-resolution skills Team-oriented with the ability to collaborate across departments Passion for luxury hospitality and creating exceptional guest experiences Physical Requirements Ability to stand and walk for extended periods Capable of lifting and carrying items up to 25 lbs as needed Ability to work in a fast-paced and dynamic environment Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply I'm interested I'm interested Privacy Notice Imprint I'm interested Refer a friend share this job Share to WeChat × Copy the link and open WeChat to share. Copy to clipboard Open WeChat Share to WeChat × Use Scan QR Code in WeChat and click ··· to share.