Incident Management Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Your role in the team The Incident Management Consultant within the Enterprise Command Center (ECC) handles complex major incident detection/situations and provides guidance/coaching to other team members. They possess a fundamental knowledge of priority applications and can tie multiple application incidents together if applicable. These positions are available with four different shift patterns, including:

1: Tuesday, Wednesday, Thursday (6:00am – 3:30pm), Friday (6:00am – 5pm) Role 2: Monday, Tuesday, Wednesday, Thursday, Friday (4:00am – 12pm) Role 3: Saturday, Sunday, Monday (5:00am – 6pm) Role 4: Monday, Tuesday, Wednesday, Thursday, Friday (12pm - 8pm) Key responsibilities:   Run various diagnostics to determ ine valid ity of errors received   Handle incident detection /situations a nd provide guidance/coaching to other analysts when required   Operate as a resource for all incident detection in the ECC   Handle all types of rapid response calls and outages and drive calls to closure   Document all dialog during a Rapid Response call   Provide guidance to team members regarding documents, interdependencies, and application details   Effectively lead and communicate during Rapid Response calls   Utilize Instant Messaging, Email, and conferencing software to manage Rapid Response calls   Communicate regularly with all levels of leadership   Own/contribute to various internal Project initiatives   Essential Skills:   All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy   A minimum of 2 years of experience handling major incidents to resolution   Strong experience with ServiceNow and MS Office Tools (Word, Excel, Outlook, OneNote, CoPilot, Teams, etc )   Artificial Intelligence (AI) and automation experience     Experience communicating via large conference calls, phone & IM, retaining and relaying information   Track record of handling/ participating in major incident calls       Desirable Skills:   Experience working within Incident Command System (ICS), Incident Investigations, Incident Management, Incident Reporting via ServiceNow and Power BI, Incident Resolution, Incident Response, Incident Response Operations, Incident Tracking Software, Intrusion Detection and Rapid Response   Reporting Skills using ServiceNow, Power BI   Job Posting End date: Friday 28 th August 2026     #LI-TR3   Skills Coaching, Communication, Critical Incident Management, Documentations, Incident Analysis, Incident Coordination, Incident Handling, Incident Management, Incident Management Process, Incident Management Systems, Incident Resolution, Incident Response, ITIL Incident Management, IT Incident Management, Major Incident Management   Shape the Future of Insurance with Cutting-Edge Tech and a People-First Culture   Why join us? Allstate NI is proud to be Allstate’s European Digital Centre of Excellence, a hub for innovation and engineering excellence. We’re recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we’ve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.   We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures,