Systems Operations Senior Manager - Production Operations, AIOps, MLOps

About this role: Wells Fargo is seeking a Systems Operations Senior Manager In this role, you will: Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review Perform network assessments, security audits, and system enhancement consultations Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area Provide implementation support for key risk initiatives Collaborate with and influence all levels of professionals, analysts, or associates Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages Manage allocation of people and financial resources for Systems Operations Develop and guide a culture of talent development to meet business objectives and strategy Required Qualifications: 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 3+ years of management or leadership experience Desired Qualifications Extensive experience leading large-scale Platform Engineering, Production Operations, SRE, Observability, Automation, Database, Middleware, and Enterprise Application Support organizations. Demonstrated success managing globally distributed teams responsible for mission-critical platforms and customer-facing services. Strong expertise in Cloud Engineering, SRE practices, Operational Excellence, AIOps, MLOps, Automation, and Platform Modernization initiatives. Proven ability to drive platform reliability, resiliency, scalability, governance, and continuous service improvement across enterprise environments. Experience leading strategic technology transformation programs, engineering excellence initiatives, and operational governance frameworks. Strong business acumen with the ability to align platform investments and operational priorities to business outcomes, customer experience, and risk reduction.   Job Expectations Lead and develop high-performing global engineering, platform, and operational support teams responsible for delivering secure, resilient, and highly available technology services. Define and execute platform strategy, reliability engineering roadmaps, observability standards, automation frameworks, and operational excellence initiatives. Establish and govern enterprise SRE practices including Service Level Objectives (SLOs), Service Level Indicators (SLIs), Error Budgets, reliability metrics, and continuous improvement programs. Drive platform reliability and availability targets for critical SaaS and enterprise services, ensuring achievement of 99.99%+ service availability objectives. Partner with Product, Engineering, Infrastructure, Cybersecurity, Architecture, and Business stakeholders to enable scalable and resilient technology solutions. Champion a culture of automation and self-healing operations by leveraging Infrastructure as Code (Terraform), Ansible, AIOps, and intelligent operational tooling. Lead cloud transformation and modernization efforts across Azure, AWS, GCP, VMware, PCF, and hybrid environments. Oversee enterprise observability platforms including AppDynamics, Splunk, Grafana, ThousandEyes, BigPanda, and related monitoring ecosystems. Establish operational governance, release management, incident management,