Manager, Revenue Operations (ROPS)

Posting Date 08/27/2026 3201 S 323rd St, Federal Way, Washington, 98001-5023, United States of America Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply. Our people make all the difference in our success. DaVita is hiring a Revenue Manager for our Payor Escalations - Analytics & Strategy team within Revenue Operations (ROPS), known as Team Spotlight.  This position is responsible for the operational oversight of contracted payor escalations (settlements, legal escalations, supporting contract negotiations, etc.) and the associated strategy to drive these escalations to resolution.  We are looking for a leader that gets excited about driving innovation in problem solving long outstanding issues, has an interest in strategy, and can build strong relationships with teams in and out of ROPS.  This individual will manage large escalations and projects with ROPS, our Legal and Contracting partners, and with external insurance companies.  The focus on the team is geared towards resolving our most complex and largest claim payment issues through legal and contracting channels, and collaborating to find resolution to prevent the issue from happening again.  Communications will be tailored to differing audiences and there will be frequent opportunities to strategize and deliver persuasive recommendations to senior leaders.  In addition, this leader should have a passion for solving complex problems, and an ability to work well as part of a fast-paced team.  Overall focus is on supporting Revenue Operations in its mission to Enable the Village to Give Life through contract and inflow strategy, and resolution of some of the most complex AR issues. ESSENTIAL DUTIES AND RESPONSIBILITIES Drives Operational Results Sets team goals to achieve key objectives and motivates team to exceed expectations Takes full accountability for team’s results and ensures work product is up to standard Manages large projects with multiple participants and stakeholders Prioritizes competing priorities to deliver on deadlines with minimal interventions Consistently prepares and delivers effective communications tailored to audience Critically thinks through barriers, and creates and implements solutions Leadership & Team Development Builds high performing teams and develops leaders Cultivates a diverse professional network to complete work and seek input Ensures self and team use coaching and feedback through a consistent process Effectively inspires team to support leadership vision; influences change Generates Strategic Insights Consistently and independently generates meaningful insights for team and projects Translates high-level strategy and complex insights into actionable opportunities Identifies and engages stakeholders to create high level of collaboration Delivers persuasive recommendations to senior audiences Other duties as assigned EDUCATION AND EXPERIENCE High School Diploma/equivalency – Required Bachelor’s Degree in related field – Preferred Intermediate proficiency in all Microsoft Office applications, specifically Excel – Required Strong knowledge of healthcare revenue cycle – Required Strong knowledge of healthcare revenue cycle Collections – Preferred What We’ll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more