Supervisor Station Operations

Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Summary The Supervisor Station Operations oversees the execution of timeline and regulatory compliance at departure gates for Alaska Airlines (AS). As a people leader, the Supervisor Station Operations leads and establishes priorities for Customer Service Agents (CSAs) and assists with customer relations to ensure passenger service standards are maintained or exceeded.

Supervise the execution of the timeline and regulatory compliance at departure gates. Investigate and report delays and irregular flight activity and proposes solutions for how to avoid such delays in the future. Ensure tools and equipment are available and working for employees to perform job functions effectively and remove other obstacles facing work groups (i.e., follow-up with ICS, facilities and airport as needed). Monitor compliance with Federal Aviation Administration (FAA) and company regulations and periodically review applicable documents. Supervise ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing, and implement plans and schedules to ensure the availability of equipment. Supervise customer relations (e.g., passenger complaints, lost and found, special passenger arrangements) and ensure passenger service standards are maintained or exceeded. Supervise all CSAs (e.g., counter, baggage, gates, departure coordinators, vendor oversight) in scheduling, training, attendance, discipline, contract administration, and performance. Develop CSAs through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management. Influence culture of the station through action, presence, and reinforcement of behaviors. Represent AS Airport Operations & Customer Service at various meetings with the Port and other airlines. Job-Specific Experience, Education & Skills Required A minimum of 3 years of airline operations experience. A Bachelor’s degree, or an additional 2 years of experience in lieu of this degree. Ability to lead, motivate, and successfully communicate with a diverse workgroup and with other internal departments and teams. Proven ability to effectively and tactfully communicate with others. Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts). Depending upon your work location, you may be required to obtain USPS Mail Handling Certification. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred Training experience. Experience coaching and counseling employees on performance related issues. Experience as a supervisor, acting supervisor or lead. Experience scheduling shift work and administering budget controls. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Salary Range $72,000 -- $108,000 / year Salary Details Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.   Note: We don’t typically hire at