System Director IS Project Management and Service Management (PMO/ITSM)

Status: Full time Shift: Other (United States of America) Hours per week: 40 Job Information Exemption Status: Exempt A Brief Overview The System Director of IS Project Management & Service Management (PMO/ITSM) provides strategic leadership for enterprise portfolio management, project governance, demand management, service management maturity, and operational process improvement across Information Systems. This position is responsible for establishing and maintaining the processes, governance structures, standards, and reporting mechanisms through which Information Systems work is evaluated, prioritized, executed, monitored, and continuously improved. The System Director serves as the organizational leader for portfolio visibility, prioritization discipline, capacity planning, governance effectiveness, service management maturity, and continuous improvement activities that support strategic and operational objectives. The System Director partners closely with Information Systems leaders, operational leaders, and executive leadership to ensure resources are aligned with organizational priorities, governance processes remain effective, and Information Systems maintains a scalable, disciplined approach to project delivery and service excellence. Scope of Responsibility Direct Responsibility • Project Management Office (PMO) • Project Managers • Project Coordinators • Project Intake & Prioritization • Demand Management • Portfolio Management • Portfolio Reporting & Analytics • Governance Processes • Capacity Planning • Service Management Maturity • Operational Process Improvement • Executive Portfolio Reporting Key Performance Expectations • Improved portfolio visibility and executive decision-making. • Consistent prioritization and governance processes across Information Systems. • Effective balancing of organizational demand and available capacity. • Increased PMO maturity and adoption of standardized practices. • Improved service management process maturity and operational effectiveness. • Enhanced operational consistency, reporting, and governance discipline. • Continuous advancement of Information Systems process maturity and organizational effectiveness.

Qualifications Bachelor's Degree Business Administration, Information Systems, Healthcare Administration, Project Management, or related field. Required Master's Degree Business Administration, Healthcare Administration, Information Systems, or related field.

Qualifications 7 years Progressive experience in project management, portfolio management, IT operations, IT service management, or related leadership roles. Required 3 years Leadership experience managing professional staff. Required Experience leading complex enterprise initiatives and governance processes. Required Demonstrated experience in portfolio management, process improvement, and organizational leadership. Required Healthcare industry experience. Required Experience developing or maturing PMO and service management functions. Preferred Skills and Abilities Strong understanding of portfolio management, project management, governance, and service management principles. Knowledge of industry-standard service management and operational excellence frameworks. Ability to align organizational resources and priorities with strategic objectives. Strong business, operational, and financial acumen. Excellent executive communication and presentation skills. Ability to influence decision-making across multiple departments and leadership levels. Strong analytical, organizational, and problem-solving capabilities. Experience developing performance metrics, dashboards, and executive reporting. Ability to lead process improvement and organizational maturity initiatives. High degree of professionalism, integrity, discretion, and accountability. Licenses and Certifications Project Management Professional (PMP) - PMI Preferred ITIL Foundation