MIS

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MIS

Cebu

Cebu State

9/11/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.   ͏

Provide support to Operational Leadership teams, Clients in a day to day basis, ensuring the reporting of all metrics and KPIs Create and maintain Operational Real Time applications, e.g., WFM/RTA tools Client Interaction as and when required Process Change Control & Development Making/Publishing real time/Historical data/reports available to the operation team Performs other task/duties assigned by the process head/SDL Work on any ad hoc responsibility given by process head in order to assist operations ͏

Excellent communication (both written and spoken) High proficiency in Microsoft Excel and other MS office application Knowledgeable in VB/VBA and Power BI Excellent Power apps and Power Automation knowledge Leading by example and ability to handle stressful situation Problem solving skills & Tech-savvy Ability to coordinate with Operations Managers for planning of staffing,