Workforce Attendance Advisor

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Workforce Attendance Advisor is responsible for managing daily absences for the Airports and Maintenance branch for front line employees covered by the IAMAW and UNIFOR collective agreements.

• Triage incoming phone calls and email correspondence from employees when reporting absences.

• Review employee attendance records, help identify pattern absenteeism and take opportunities to coach.

• Provide timely resolution to employee’s inquiries, including concerns and/or issues and make sure to provide accurate information and find sensible solutions.

• Manages, monitors and co-ordinates various activities and processes to achieve excellence in the areas of attendance.

• Assist employees with understanding policy and procedures dealing with absenteeism.

• Reviews daily absenteeism reports.

• Work with Workforce Reintegration Advisors to identify employees who may have pattern absenteeism.

• Maintains appropriate and thorough documentation of all files. Ensuring accurate reporting, coding and audits are being completed.

• Update injury claims for lost time reported incidents.

• Forward thinking approach in continuously improving processes and procedures.

• Foster strong relations with all partnering branches to support initiatives and directives for Airports branch.

• Commitment to continuously improve skillset in areas of employee wellness, emotional intelligence, mental health awareness, diversity, and inclusion.

• Commitment to learning, staying current and understanding HR Policy, Collective Agreements and legislations pertaining to absenteeism and accommodation.

• Maintain accurate reporting and data entry.

• Effectively substantiate employee files by ensuring medical information is received and process according to policies and procedures. Ensure filing and documentation is maintained to provide employee files to Labour Relations. Attend arbitrations as a witness when required.

• Ensure that risks related to Safety and Security are addressed,