Implementation Analyst

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Smurfit Westrock is a global leader in sustainable paper and packaging, operating in 40 countries with over 500 packaging converting operations and 59 paper mills. With the circular economy at the core of our business, we use renewable, recyclable and recycled materials to create sustainable packaging solutions. For home and beauty products, our paper-based consumer packaging solutions combine elevated form and reliable function to meet the needs of today’s brands and shoppers. Our team of over 100,000 professionals drives operations across 40 countries on 6 continents and Smurfit Westrock are proud to be included on TIME Magazine’s World’s Best Companies 2025 list for the second year running. Our Consumer Packaging business in Europe supplies paper-based packaging, leaflets and labels for a wide variety of household names in industries such as food and beverage, healthcare, beauty and personal care, premium wines and spirits, and much, much more. With more than 5,500 colleagues across 10 countries and ~34 operating locations, Smurfit Westrock's European Consumer Packaging operation is ideally positioned to provide innovative, sustainable packaging solutions to customers across the globe.

Safety, Loyalty, Integrity and Respect are the core values and foundations on which our organisation is built. Our values are who we are: People who value life above all else; People who do the right thing, always. People who show a deep respect for each other and all of our differences. We are a team of over 100,000 people that are united behind a shared commitment to create, protect and care - We are Smurfit Westrock. Job Purpose Smurfit WestRock has embarked on an ERP Modernization project for its EU Consumer division. It will be a multi-year program aligned to goals to become the world’s best paper and packaging company. The IT Implementation Analyst is a part of our Consumer EU IT team responsible for deploying the ePS Packaging Suite software and associated programs needed to run production facilities. This role will serve as a trusted partner, advisor and thought leader on the future state technology landscape (ERP and legacy systems environment), and systems implementation. This position will be part of the Implementation team responsible for successful implementation of new systems and processes associated with the ERP modernization. Job Responsibilities/Key accountabilities: Provide expert knowledge for modules of the ePS Packaging Suite (Radius) and associated value-added products forming the ERP standard template. Perform detailed discovery activity in coordination with implementation teams to support the rapid roll-out. Document detailed requirements, identify and develop solutions, test and document the solutions, and provide clear guidance on plant requirements to the implementation teams. Proactively identify opportunities within current and upcoming technologies / software released to enhance the user experience, process efficiency, and develop the application stack. Deliver system implementation activities across discovery, system walkthrough, design, training, testing, cutover, and hypercare phases, ensuring alignment with business goals and timelines. Collaborate on data cleansing and migration efforts, working closely with Data Analysts. Evaluate and document system enhancement requests, partnering with stakeholders to assess fit within the standard model and recommend best practices. Support change management and technology adoption, providing coaching