Supervising Associate - Service Delivery Quality Assurance

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Sr Consultant – Service Delivery Quality Assurance     JOB PURPOSE   The Sr Consultant – Service Delivery Quality Assurance will support GDS MENA in strengthening quality, enterprise risk management, independence, sanctions compliance and audit readiness across service lines. The role will embed a consistent, risk-aware and improvement-focused operating discipline across engagements, processes and delivery teams.   The incumbent will identify key process, operational, legal, financial, quality and engagement-related risks; highlight service gaps; and translate observations into corrective actions, control improvements and audit-ready evidence. The role will also support ISO 9001, ISO 27001 and ISO 42001 activities, including evidence readiness, issue tracking and remediation follow-up. The ideal candidate will combine quality acumen, risk judgement, analytical thinking, stakeholder management and an AI-savvy mindset to identify practical automation, workflow and low-complexity AI opportunities within quality, independence, sanctions, information security and risk guardrails.     KEY ACCOUNTABILITIES:   Description & KPIs

Monitor quality, enterprise risk, independence and sanctions compliance across GDS MENA engagements and processes. Identify process, operational, legal, financial, data security and engagement-related risks through reviews, data analysis, stakeholder inputs and exception reporting. Support ISO 9001, ISO 27001 and ISO 42001 audit readiness through evidence coordination, documentation review, issue tracking and nonconformity closure. Assess service performance, control effectiveness and process efficiency; recommend actions to improve quality, compliance and stakeholder experience. Develop dashboards, trackers and leadership reports covering quality, risk, audit readiness, service performance and remediation metrics. Partner with service line, operations, risk, quality and process teams to assign ownership, monitor action plans and escalate unresolved matters. Identify practical innovation, automation and lowcomplexity AI use cases and support adoption within risk, quality and information security guardrails. Support awareness sessions, process documentation and continuous improvement initiatives that strengthen risk-aware, data-driven service delivery. Coverage and timeliness of quality/risk reviews Audit evidence readiness and observation closure Quality of risk, gap and control issue identification Corrective action completion and ageing of open items Dashboard/reporting accuracy, completeness and timeliness Stakeholder satisfaction and follow-up effectiveness     Innovation, automation and AI use cases progressed Sustained implementation of improvement actions Maintain service definitions, SOPs, checklists, control evidence and governance materials required for quality, risk and compliance oversight. Support quality frameworks, risk controls, KPI measurement, process capability reviews and service performance routines across GDS MENA. Perform due diligence on process additions, changes, transitions and offshoring activities to confirm risk, control, quality, independence and sanctions considerations are addressed. Define service measures, KPIs, SLAs, risk indicators and reporting routines that enable controlled and measurable delivery improvement. Contribute to cross-functional projects and leadership reviews by providing structured analysis, risk insights and practical recommendations. Perform other responsibilities consistent with the role’s quality, risk, compliance,