Technical Writer, Associate

Requisition ID # 174924  Job Category: Engineering / Science  Job Level: Individual Contributor Business Unit: Technology & Security Work Type: Hybrid Job Location: Oakland     Department Overview   PG&E is more than the traditional pipes and wires that deliver gas and electricity to customers. The Company operates and maintains an extensive technology footprint that supports around 10 million electric and natural gas customers, over 1,000 software applications, a distributed network infrastructure with over 5,000 miles of fiber optic cables, and many thousands of devices used by employees in the delivery of services.   The Information Technology (IT) organization provides a strategic IT orientation, assesses and acquires relevant technologies, and identifies opportunities to use information technology to provide improved levels of service to PG&E employees and customers. Enterprise Strategy and Architecture (ES&A), within IT, provides strategic direction and an innovation on-ramp for new technologies in order to enable the important work that PG&E does.   Position Summary The IT Technical Writer, Associate position involves developing and editing documents for internal and external clients, updating content on Windows SharePoint Services sites, and supporting document management structures. Responsibilities include identifying documentation needs, collaborating with Subject Matter Experts, and producing final documents using standardized templates. Deliverables include editing technical manuals, compliance materials, collateral materials, and instructional materials. Qualifications include a high school diploma (minimum) or a BA/BS in a related field (desired), 1-3 years of relevant experience, excellent communication skills, and familiarity with MS Office, SharePoint, Documentum, and Adobe Acrobat Professional.   Work Location This position can be based anywhere within PG&E’s service territory. Candidates must reside within the service territory and may work in a hybrid or office-based arrangement based on business needs.   PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.​   The salary range for this position is from $60,000 to $90,000   Job Responsibilities   Content Management

Develops and edits documents for internal/external clients Updates content on Windows SharePoint Services (WSS) sites Supports document management structures, adheres to document retention processes, and assists in maintaining departmental document systems

Document/Project Management

Identifies client’s documentation/business needs, scope, audience, deadlines and key stakeholders for internal departmental projects Contributes to solutions as required Collaborates with Subject Matter Experts (SMEs) on document development and editing Edits document content and participates in reviews and revisions Produces final internal departmental documents using standardized templates and established formats

Deliverables

Edits technical Manuals and Guides, including Administration, Configuration, Installation, Operation, Standards, Guidelines, Procedure, Process, and User Edits Compliance material, including Configuration Manuals (CMs), Process Manuals (PMs), Disaster Recovery Plans (DRPs), Operations Level Agreements (OLAs), and Service Level Agreements (SLAs) Edits collateral