Team Leader (Onsite)

Leader (Onsite) Job Description Join a world-class team in Lake Mary, FL, as a Team Leader!

Leader is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “ World’s Best Workplaces ,” “ Best Company Culture ,” and “ Best Companies for Career Growth ” awards every year? Then a Team Leader position at Concentrix is the right place for you! As a Team Leader , you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE  As a Team Leader , you will: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements  Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly  Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment  Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations  Is an expert in all relevant Advisor Game Changers’ procedures  Proactively monitors possible business risks and acts on them  Provide subject matter expertise in handling escalated customer calls as needed  Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities  Promote the Concentrix values through both behavior and attitude, including being an advocate for team members  YOUR QUALIFICATIONS Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Team Leader role include: This position supports work performed under a U.S. government contract that requires employees in this role be U.S. citizens or U.S. lawful permanent residents. Employment will be contingent upon meeting this requirement.     18 Years of age or older with a completed High School Diploma or GED - Required A minimum of 1 year experience in Leadership, Coaching and/or Training in a contact center environment - Required. Highly motivated individual with skills to develop and coach team members to achieve performance expectations  Work well under pressure and follow through on items to completion  Strong communication skills, both written and verbal  Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable  Ability to mentor, coach and provide direction to a team of employees  Willingness to work a flexible schedule between