Policy Contracts & Documentation Executive - Cigna Healthcare

About Cigna Healthcare Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry. Our mission is to improve the health, well-being, and peace of mind of those we serve. You will join a globally recognized organization where trust, clear communication and a positive culture shape how we work. Our leaders are consistent, approachable and supportive, helping you maintain balance while doing meaningful work. We look for people who thrive in collaborative environments, care about meaningful change and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

The Policy Contracts & Documentation Executive supports the accurate and timely drafting, issuance, maintenance and governance of client policy documentation for Global Health Benefits. The role works across new business, renewals, contractual amendments and product or regulatory changes, ensuring documents reflect approved benefits, rates, terms and conditions and applicable legal or regulatory requirements.

Policy Drafting and Issuance Draft and issue complete policy contracts for new business and renewing clients where required, including annual policies for Swiss clients in line with applicable regulatory requirements. Prepare renewal documentation and endorsements covering approved changes to benefits, rates, profit-share arrangements and Service Level Agreements (SLAs). Complete policy issuance within the agreed turnaround time, while recording and managing any approved internal or external pend periods. Attend implementation, renewal and other business calls to clarify requirements and support accurate document preparation. Manage post-issuance activity, including client-requested amendments, contract negotiation support, re-issuance and confirmation of acceptance. Product and Contract Change Management Support annual and ad hoc product-development and Terms and Conditions (T&C) reviews. Review and manage change requests, coordinate stakeholders, assess proposed amendments and provide policy or contractual input to product specifications. Update policy agreement templates for small and large corporate clients following approved changes. Draft Notices of Amendment (NOAs), trustee briefings and related client communications in partnership with Product Management and Marketing. Quality, Governance and Stakeholder Support Proofread policy documents to confirm accuracy, consistency and alignment with approved contractual wording before publication or release. Liaise with Legal Counsel, Compliance, Product Management, Marketing, Sales, Client Management, Underwriting, Billing, Finance and onboarding teams to resolve technical or contractual queries. Ensure onboarding teams receive current policy templates, NOAs and associated fulfilment materials. Provide clear technical guidance on policy T&Cs and escalate complex legal, regulatory or financial matters to the appropriate subject-matter expert. Operational Control and Reporting Monitor the team mailbox daily and log new-business and renewal sign-offs requiring policy or contract issuance. Maintain policy and follow-up logs, including assignments, due dates, pend reasons, issue dates, acceptance status and post-policy work. Reconcile the policy log against relevant client or sales records to identify missing instructions and reduce the risk of missed or late policy issuance. Track performance against Key Performance Indicators (KPIs), turnaround times and quality requirements, and escalate risks promptly. Maintain a clear audit trail of approvals, contractual changes, issued documents and