Search Content Quality Assessment Associate (For GEC English)

The Global e-Commerce Ops Team is responsible for capturing and identifying users' commerce intentions and operating the whole process to promote GMV. This team focuses on building and strengthening user awareness that they can shop on TikTok, enhance the usage frequency of the search function, and stimulate users' e-Commerce search needs, while improving users' search experience, accelerating the e-Commerce business to grow.

- Identify gaps, ambiguities, conflicts, and systemic biases within assessment rules; drive the establishment of clear, actionable judgment criteria, rule patches, and implementation guidelines to enhance consistency across the team; - Handle complex, ambiguous, or contentious cases escalated by assessors; make comprehensive judgments based on business objectives, rule interpretations, and user experience; and deliver highly reliable, explainable, and reviewable conclusions; - Codify insights from typical cases, controversial scenarios, and complex judgments into reusable team assets—such as "Golden Cases," FAQs, case libraries, and SOP supplements—to support efficient frontline execution; - Enhance assessors' ability to handle complex scenarios through methods like spot checks, case reviews, and training sessions, thereby reducing rates of repeated, invalid, or erroneous escalations; - Maintain vigilance regarding high-risk scenarios, anomalous patterns, and potential quality issues; promptly identify common problems in frontline execution and drive the development of long-term solutions; - Translate frontline operational issues, rule-related pain points, and tool deficiencies into product and R&D requirements; collaborate with product, strategy, engineering, and operations teams to drive tool optimization, process improvements, and the establishment of closed-loop mechanisms.