Senior Workspace Experience & Operations Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world  At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.    We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.    JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.    What this opportunity involves: The Senior WE&O Manager is the operational 2IC for the Australian portfolio, owning day-to-day onsite operations and service delivery across two commercial office locations, and providing operational oversight, governance, and performance management for service delivery across regional offices and retail branches. The role is hands-on and site-led, focused on safe and compliant operations, engineering coordination, vendor performance, and service recovery, and deputises for the WE&O Lead, ANZ as required to ensure continuity of operational leadership.   Key Responsibilities include: Stakeholder Management Build effective working relationships with site stakeholders throughout the portfolio to understand operational priorities, service issues, and local requirements. Act as the primary operational point of contact for day-to-day Workspace Experience & Operations matters, ensuring proactive communication and effective escalation management. Support the WE&O Lead with reporting on operational performance, risks, initiatives, and outcomes, providing clear insights and recommendations to client leadership. Partner with site stakeholders, delivery partners, and other service lines to deliver an integrated one-team approach. Lead regular operational reviews with site stakeholders and vendors, ensuring actions are tracked through to completion. Support client satisfaction through proactive engagement, issue resolution, service recovery, and continuous improvement initiatives.   Budget Management Support budget planning by providing site inputs, tracking spend and maintaining cost control across the portfolio. Manage vendor performance to ensure value for money, SLA compliance, and delivery quality; support commercial discussions as required. Support efficiency initiatives and cost management strategies without compromising service delivery, client satisfaction, or safety standards. Support procurement processes and ensure governance and compliance across all financial activities.   Operational Delivery & Service Excellence Be accountable for day-to-day service delivery outcomes at two commercial office locations and provide operational oversight and governance for service delivery at regional office locations and retail branches. Ensure all operational requirements are delivered in accordance with clients scope of work, JLL standards, and local statutory obligations. Review operational dashboards and service performance, working with site teams and vendors to ensure timely completion, quality outcomes, and continuous improvement. Ensure compliance with WHS, engineering, environmental, and operational procedures and controls. Maintain Standard Operating Procedures to support consistent delivery across commercial, regional, and branch sites. Respond to