Senior Facilities Manager (IFM Lead)

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overview The Senior Facilities Manager (SFM) is the Account Lead and serves as one of JLL's most important front-line leadership positions, responsible for delivery to the client across multiple service lines while managing diverse responsibilities and priorities. This role acts as the primary point of contact for all matters related to the account, building and maintaining strong, long-lasting customer relationships backed by competence, knowledge, and experience. The SFM is accountable for strategic leadership, operational excellence, cost savings, compliance, innovation, risk management, and supporting dynamic client needs in the Integrated Facility Management (IFM) space. This role requires advanced technical and customer experience expertise, project management skills, and the ability to lead teams in complex, regulated environments. Key Accountabilities & Responsibilities   Strategic Leadership & Account Management Act as the primary point of contact for all matters specific and related to the account, serving as a strategic partner to the client. Develop forward-looking, peer-reviewed strategic plans that maximize profitability and leverage JLL's capabilities. Create and execute annual account business plans aligned with client growth and JLL's profitability, including specific growth plans and initiatives that support account expansion and win:win outcomes. Drive and track cost-saving initiatives and innovative solutions (including technology, process, and sustainability improvements) to deliver measurable value and support account profitability and growth. Build and maintain strong, long-lasting customer relationships, ensuring deep understanding of client business and strategic objectives. Oversee customer account management including forecast, budget, and tracking of key account metrics. Ensure seamless and efficient delivery, improving cost optimization, mitigating risk, and fostering sustainable practices, including the development of the team and cross-skilling.   Client Relationship Management Conduct regular client engagements, including weekly operations meetings, monthly management review meetings, and quarterly business reviews (QBRs). Demonstrate strong attention to detail and proactive communication of updates, issues, risk mitigation solutions, and delays. Proactively engage stakeholders to ensure that on-site client expectations are met. Build and develop effective client/stakeholder relationships across multiple levels of the organizations (JLL and Client). Serve as on-site key point of contact for Facilities in the client's premises. Maintain close liaison with the client on-site representatives to address problems and/or enhance working environment performance.   Operational Excellence & Site Operations Management Manage all building-related technical and service contracts, develop and implement procedures and performance measures to ensure efficiency, accuracy, reliability, and safety of work methods and systems. Ensure compliance with contract requirements and manage risk, acting as the ultimate compliance authority for the account. Manage internal reporting such as development tracker, opex and capex pipeline, compliance, risk, and issues. Recommend continuous quality improvement practices and implement industry best practice operations. Implement building procedures and performance measures and ensure they are maintained