Senior Software Engineer

RTC (Real-Time Communications) Runtime Infrastructure within IC3 (Intelligent Conversation and Communication Cloud) provides the foundational layer that powers real-time communication services across Microsoft Teams, Skype, and Azure Communication Services. Our responsibilities span service orchestration, reliability, modernization, security, operational excellence, and the transformation of engineering through AI-powered agentic systems.   As a Senior Software Engineer, you will help build and operate the infrastructure that supports millions of calls, meetings, and collaboration experiences worldwide. You will play a key role in ensuring high availability through defense-in-depth strategies while leveraging AI-assisted engineering approaches to improve productivity, quality, and operational efficiency. You will explore, evaluate, and apply emerging technologies across cloud infrastructure, real-time communications, and AI-driven automation. In this environment, your contributions will have measurable impact at global scale. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Build and operate scalable infrastructure that powers real-time communication experiences for millions of users worldwide. Design and implement AI-assisted agentic workflows that automate engineering tasks across planning, development, testing, deployment, monitoring, and incident response. Partner with engineers, product teams, and platform organizations to deliver end-to-end solutions with high reliability and operational excellence. Leverage AI agents to accelerate code development, validation, root-cause analysis, service upgrades, and operational readiness. Work on large-scale streaming and real-time communication technologies that support next-generation collaboration and Copilot experiences. Contribute to modernization initiatives, including Linux, ARM, cloud-native architectures, and intelligent automation platforms.

Required Qualifications Bachelor's Degree in Computer Science or related technical field AND 4+ years of technical engineering experience with coding in languages including C, C++, C#, Java, JavaScript, or Python, or equivalent experience. Other Requirements This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Master's Degree in Computer Science or related technical field AND 6+ years of technical engineering experience with coding in languages including C, C++, C#, Java, JavaScript, or Python; OR Bachelor's Degree in Computer Science or related technical field AND 8+ years of technical engineering experience with coding in languages including C, C++, C#, Java, JavaScript, or Python; OR equivalent experience. Experience with distributed systems, databases, and cloud-native architectures. Experience building and integrating AI-powered developer tools, copilots, agents, or workflow automation systems. Experience with large language models (LLMs), prompt engineering, retrieval-augmented generation (RAG), agent orchestration frameworks, and AI-assisted software development workflows. Familiarity with modern DevOps practices, GitOps, CI/CD automation, and infrastructure-as-code. Experience operating large-scale distributed cloud services and applying automation to improve reliability and operational efficiency. Knowledge of Kubernetes,