Communications Officer, University Police

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Summary Operates the WFU Police department communication systems. Works rotating shifts; days, nights, weekends and holidays and is subject to hours beyond or outside normal scheduled shift. Subject to short notice or emergency call-in. *This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Essential Functions: Operates the department’s radio communications system and dispatches all calls for assistance to officers in a proper and professional manner. Responds to emergency situations which may involve contacting the Winston-Salem Police Department, Fire Department, Forsyth County Emergency Medical Services, Rescue Squads, on-campus emergency teams and other departments and agencies. Notifies the Supervisor of Police Communications of all service difficulties, complaints, console or equipment problems and major emergencies as soon as possible. Utilizes DCI computer terminal hardware and data within security regulations prescribed by North Carolina State Law. Monitors SFI card access system, dispatching appropriate personnel when necessary. Maintains necessary liaisons to keep system functional and reports all defects/problems. Issues temporary access cards to appropriate individuals and cancels cards when reported stolen or lost. Monitors University fire and burglar alarm systems and takes appropriate actions when necessary. Monitors student location records system, keeping all information up-to-date. Issues bicycle registrations; maintains and files necessary forms/paperwork. Monitors video cameras and changes tapes as necessary. Accurately records all events and activities during each shift utilizing appropriate forms and computer-aided dispatch in accordance with Federal/State laws, University Policies and Departmental rules and regulations. Required Education, Knowledge, Skills, Abilities: High school diploma or G.E.D with three years related experience, or an equivalent combination of education and experience. Excellent interpersonal, communication, and time management skills.  Proficiency with the operation of multiple line telephones and multi-channel radio equipment. Ability to handle sensitive information in a confidential manner. Proficiency in Microsoft Office, the internet, and other relevant software. Ability to think quickly, make sound logical decisions, and perform multiple tasks simultaneously. Ability to organize workflow and coordinate activities. Must qualify under state law to participate in and become certified in the North Carolina State DCI computer network and any other courses required by the department. Ability to successfully complete First Aid, CPR and Blood-borne Pathogen Training. Ability to utilize hazardous material resources provided by the department. Ability to meet the requirements of the University’s automobile insurance. Physical Requirements: