Associate - SCM - Planning & After Sales 5A

Associate - SCM - Planning & After Sales Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Supply & Demand Planning Support

Assist in gathering and updating demand forecasts and supply plans in planning systems.

Support planning teams in analyzing inventory levels, stock movements, and lead times.

Help monitor order status and identify supply risks or backlogs.

2. Order Management

Process customer orders in ERP systems (e.g., SAP, Oracle) and track order status.

Coordinate with warehouse, logistics, and shipping teams to ensure timely fulfillment.

Support in managing order changes, cancellations, or delivery delays.

3. After-Sales Service Coordination

Handle customer queries related to product delivery, installation, warranty, and service requests.

Coordinate with service teams or vendors for after-sales support like repairs, replacements, or maintenance.

Track after-sales cases and ensure timely resolution and customer satisfaction.

4. Returns and Claims Processing

Assist in managing return merchandise authorization (RMA) processes.

Process claims for damaged, defective, or incorrect items.

Ensure accurate documentation and compliance with return policies.

5. Data Management & Reporting

Maintain accurate records of planning metrics, customer interactions, returns, and service activities.

Generate reports on order fulfillment, delivery performance, returns, and customer feedback.

Support in KPI tracking (e.g., OTIF – On Time In Full, return rate, service resolution time).

6. Cross-Functional Coordination

Work closely with procurement, logistics, production, and customer service teams.

Support planners and after-sales managers in daily operations and escalations.

Act as a liaison between customers and internal departments to resolve issues.

7. System & Tool Usage

Use planning and service management tools (e.g., SAP APO, Oracle, Salesforce, ServiceNow).

Enter and update order, inventory, and service data in ERP/CRM platforms.

Support in the digitalization or automation of manual processes.

8. Compliance & Process Adherence

Ensure adherence to company policies, service-level agreements, and regulatory requirements.

Follow standard operating procedures (SOPs) for order processing, returns, and service activities. Qualifications Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management Certifications APICS Certified in Production and Inventory Management (CPIM) - Lincoln LandLincoln Land, Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy, Salesforce Certified Business Analyst - SalesforceSalesforce,