Senior Analyst, IT Internal Audit

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Reporting to the Senior Manager, Internal Audit the Senior Analyst, Internal Audit will be responsible for executing and supporting risk-based internal audits across Genesys, with a strong focus on IT general controls, information security, cloud and SaaS environments, AI governance, data analytics, and technology-enabled business processes . This role is ideal for a hands-on audit professional with 5 or more years of experience in IT internal audits, technology risk, information security audits, or compliance reviews. The candidate should bring strong knowledge of internal audit practices, IT control frameworks, and emerging technology risks, including risks associated with artificial intelligence, automation, cloud platforms, cybersecurity, and data governance. The Senior Analyst will support the planning, execution, documentation, and reporting of internal audit engagements, while also contributing to the continued maturity of the Internal Audit function through data-driven auditing, automation, and practical risk insights.

The candidate will support the Internal Audit function by bringing strong execution discipline, analytical thinking, technology risk awareness, and a continuous improvement mindset. Key responsibilities include: Execute and support risk-based internal audit engagements across technology, security, operational, compliance, and business process areas. Assist in defining audit objectives, scope, control testing procedures, sampling methodology, and documentation requirements. Perform audits of IT general controls, including access management, change management, logical security, incident management, backup and recovery, system development lifecycle, and IT operations. Support audits related to SaaS platforms, cloud infrastructure, cybersecurity, data privacy, third-party risk management, and technology-enabled business processes. Evaluate the design and operating effectiveness of controls across IT, security, compliance, and operational areas. Support audits and advisory reviews related to artificial intelligence, including AI governance, responsible AI practices, model risk considerations, data quality, access controls, transparency, monitoring, and compliance with internal AI policies. Assist in assessing controls aligned with relevant frameworks and standards such as ISO/IEC 27001, ISO/IEC 42001, SOC 2, NIST, COBIT, ITIL, and other applicable technology risk frameworks. Leverage data analytics and automation tools to support audit planning, risk identification, control testing, exception analysis, and continuous monitoring. Use AI-enabled tools, where appropriate, to improve internal audit efficiency, including audit planning support, control mapping, document review, testing analysis, issue tracking, and reporting. Document audit workpapers clearly and accurately, ensuring sufficient evidence is retained to support audit conclusions. Identify control gaps, process inefficiencies, risk exposures, and opportunities for improvement. Draft clear, practical, and business-oriented audit observations, including root cause, risk impact, and actionable recommendations. Partner with process owners and management to validate audit findings, agree on remediation actions, and track issue closure. Monitor and follow up on open audit issues to ensure timely and sustainable remediation. Maintain audit databases, issue trackers, and engagement