ITOps Consultant – Monitoring & Observability

ITOps Consultant – Monitoring & Observability This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Overview: We are seeking an experienced ITOps Consultant – Monitoring & Observability to design, implement, and operate enterprise-grade monitoring solutions. This role focuses on ensuring high availability, performance, and reliability of IT infrastructure and applications through modern observability practices. The ideal candidate will have 5+ years of hands-on experience in monitoring and observability platforms, with OpsRamp as a primary or preferred tool . Candidates with strong experience in Datadog or Dynatrace and proven capability to integrate monitoring tools with ITSM platforms are also encouraged to apply. This is a rotational shift role , supporting 24x7 operations.

Deploy, configure, and operate OpsRamp as the core monitoring platform, including onboarding devices, applications, and services. For non-OpsRamp profiles, quickly adapt and transition experience from tools like LGTM stack / Datadog / OpenText monitoring tools/NewRelic or any SAAS monitoring/observability tool  into the OpsRamp ecosystem. Integrate monitoring platforms with IT Service Management (ITSM) tools (e.g., ServiceNow, BMC Remedy) for incident, event, and alert management. Develop and maintain dashboards, alerts, SLIs/SLOs, and reports to ensure proactive issue detection and faster incident resolution. Tune alert thresholds and correlation rules to reduce alert noise and improve signal quality . Support hybrid and multi-cloud environments , including on-prem, cloud, and containerized platforms. Collaborate with Infrastructure, Application, and DevOps teams to integrate monitoring into CI/CD pipelines and operational workflows. Automate monitoring, alerting, remediation, and reporting using scripts, APIs, and orchestration tools . Leverage AIOps capabilities for anomaly detection, event correlation, and predictive insights. Participate in rotational shifts and support operational monitoring, incident triage, and root cause analysis (RCA). Document monitoring architectures, runbooks, configurations, and standard operating procedures (SOPs). What you need to bring: 7-10 years of experience in IT Operations, Monitoring, or Observability roles. Hands-on experience with OpsRamp for monitoring deployment, configuration, and operations OR strong experience with LGTM stack / Datadog / OpenText monitoring tools/NewRelic or any SAAS monitoring/observability tool, with readiness to work on OpsRamp. Proven experience integrating monitoring tools with ITSM platforms . Strong understanding of metrics, logs, traces ,