Patient Travel Coordinator

The Patient Travel Coordinator will join a team working to establish and cultivate this global service offering at Medpace. This new service directly supports the patient in their journey of participating in a clinical trial through coordinating travel logistics on their behalf and reimbursing any out-of-pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic. This position will be coordinating processes between several internal groups at Medpace and working with the technology team on website and integration enhancements. *This position is fully office-based in Cincinnati, OH.

Serve as the main point of contact for the patient and clinic nurse to receive and fulfill travel and payment requests Work with the client and trial manager to create guidelines and parameters for each new study Assist with new study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translations Onboard the clinic nurse for new sites Liaise with patients (or patient’s primary caregiver/family member) Coordinate logistics and translation needs with various outside vendors Effectively plan for future visit needs and utilize efficiencies whenever possible Track spending and prepare monthly usage financial reporting Maintain effective and efficient communication May be responsible for other projects and responsibilities as assigned Some evening and or weekend work for patient travel emergency assistance Qualifications Bachelor’s degree Minimum 2 years’ experience in a patient-facing role Knowledge and experience of global travel logistics, infrastructure and cost drivers  Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support Prior experience of working within a clinical research/healthcare setting Spanish speaking is a bonus, however not essential Effective time management skills, with a strong ability to manage multiple projects and timelines Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point) Determined and enthusiastic to embrace an opportunity within a new service Team-player with a positive attitude and genuine love to support patients Medpace Overview Medpace is a full-service clinical contract research organization (CRO) providing phase l-lV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through the advancement of clinical research. We leverage in-country regulatory and therapeutic expertise across all major therapeutic areas including oncology, cardiology, metabolic, endocrinology, central nervous system, and anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, we employ more than 6,500 people across 40+ countries. Why Medpace? When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.   Purpose-Driven Work Work alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellence   Collaborative Culture Contribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust. Leadership throughout Medpace is both accessible and approachable   Continuous Growth & Development Office based environment with on-site mentors Defined career paths with clear advancement opportunities Industry