Learning Program Manager

Department: SWA University Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

As a Learning Program Manager supporting the Customer CARE & Corporate Teams, you'll lead the intake, analysis, and execution of learning initiatives across a diverse portfolio of business functions, including Talent Development, Legal, Marketing, Communications, and Brand. You'll partner with stakeholders to identify learning needs, develop effective training solutions, and ensure programs are delivered efficiently and drive measurable business results. This role is ideal for a resourceful, action-oriented professional who thrives in dynamic environments, takes initiative, navigates ambiguity with confidence, and continuously seeks simple, scalable, and cost-effective approaches to delivering impactful learning experiences. Additional Details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Intake and triage new learning requests, evaluating scope, value, cost, and alignment with business goals Maintain and update learning programs using a lean, value-driven approach—cutting redundant or low-impact content Manage projects end-to-end using simple, effective project plans, ensuring on-time, on-budget delivery Use LMS to administer programs, track learner progress, manage compliance, and generate reporting Communicate effectively with internal stakeholders through Microsoft Outlook and Teams, keeping coordination tight and focused Identify opportunities to automate tasks, streamline workflows, and reduce manual work using tools like Jira or LMS features Track, document, and escalate risks proactively—mitigating potential issues before they impact delivery Monitor and manage program performance and resource usage to ensure cost-efficiency and measurable outcomes Continuously seek ways to improve process, reduce waste, and drive smarter execution across learning operations Knowledge, Skills and Abilities Strong working knowledge of learning management systems (LMS) and their practical use for program delivery, tracking, and reporting Proficient in project management tools (e.g., Jira, Trello, Smartsheet) for planning, tracking, and driving learning initiatives Skilled in Microsoft Outlook and Teams for communication, scheduling, and collaboration Ability to identify process inefficiencies and implement automation or streamlined solutions Ability to manage multiple projects or programs simultaneously without added complexity Clear, concise communicator who can align teams and stakeholders without over-communicating Ability to assess project and program value, eliminating low-impact efforts and focusing on ROI Strong organizational skills with the ability to prioritize and execute with minimal waste Analytical mindset to use feedback, data, and performance metrics to inform decisions Education Required: High School Diploma or GED Experience Required: