Business Analyst - Child Welfare

Description & Requirements

***Please note that this position is contingent upon bid award*** Position Summary: The Business Analyst supports large child welfare system modernization initiatives by translating program, policy, operational, and stakeholder needs into clear business requirements, process documentation, functional specifications, and project deliverables. This role works closely with client leadership, child welfare program staff, technical teams, vendors, IV&V or PMO resources, and other stakeholders to validate workflows, identify gaps and dependencies, support requirements traceability, and promote alignment between business objectives, system functionality, implementation readiness, and applicable federal and state requirements.

Essential Duties and Responsibilities: - Deliver consulting project activities for various projects. - Analyze complex data and identify patterns, recommend actions, and measure outcomes. - Coordinate with technical staff to understand business requirements, specifications, and processes. - Conduct market research and understand market trends. - Create system functional specifications from business requirements. - Interact with organization and client managers. - Perform cost/schedule monitoring, - Identify additional product and service opportunities in customer organization.

Additional Duties and Responsibilities: - Elicit, analyze, document, and validate business, functional, reporting, interface, data, and operational requirements for child welfare system modernization workstreams. - Facilitate requirements sessions, workshops, interviews, and working meetings with child welfare program staff, policy teams, technical teams, vendors, and project leadership. - Document current-state and future-state business processes, workflows, use cases, user stories, business rules, process maps, and functional specifications. - Support traceability between business objectives, requirements, system design, testing, implementation readiness, and project deliverables. - Analyze gaps, risks, issues, assumptions, dependencies, and operational impacts across program areas, modules, vendors, and implementation workstreams. - Support review of vendor deliverables, system requirements, design documentation, test scenarios, training materials, conversion plans, readiness assessments, and implementation artifacts. - Coordinate with project managers, IV&V or PMO resources, technical teams, and business stakeholders to track decisions, action items, milestones, dependencies, and follow-up activities. - Assist with data conversion, interface, reporting, eligibility, provider management, payments, portals, mobility, and other modernization workstream analysis as assigned. - Prepare clear, accurate, and client-ready documentation, status updates, meeting notes, analysis summaries, presentations, and deliverables. - Support quality assurance, user acceptance testing, defect triage, implementation readiness, go-live readiness, stabilization, and post-implementation activities. - Promote alignment with applicable child welfare program requirements, CCWIS expectations, data quality standards, confidentiality requirements, accessibility standards, and security considerations. - Work effectively in a consulting environment, maintaining professionalism, responsiveness, attention to detail, and regular communication with internal and client stakeholders. - Regular and predictable attendance required. - Other duties as assigned.

- Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree.

Additional Requirements: Education requirements: - Bachelor’s degree in business administration, information systems, social work, public administration, human services, or a related field; or at least four (4) years of relevant business analysis, child welfare, human services, or system