On site resident Field Technical Support & Tech Consulting - Nonstop systems

On site resident Field Technical Support & Tech Consulting - Nonstop systems This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. What you’ll do: A Nonstop Field Technical Support Consultant provides onsite technical services to help customers achieve their business objectives. Technical services include ensuring the stability, performance, and continuous improvement of mission-critical environments running on HPE Nonstop Servers, working closely with enterprise customers to deliver proactive and reactive support. Responsibilities:  •    Provide Level 1 technical support for incidents related to HPE NonStop hardware and some software. •    Troubleshoot and resolve basic system issues, escalating to engineering teams when necessary. •    Apply patches, firmware updates, and collaborate applying software upgrades in coordination with customer change management processes •    Collaborate in incidents follow up and documentation •    Register and control systems hardware and software inventories, including licenses, users, etc. •Apply continuous systems monitoring  •    Participate in customer review meetings and contribute to continuous service improvement initiatives. •    Work closely with HPE internal teams, including engineering, product support, and account management. •    Share knowledge and best practices with peers and contribute to internal knowledge bases. What you need to bring: Qualifications: •    Bachelor's degree in Computer Science, Engineering, or related field. •    2+ years of experience supporting general systems in enterprise environments. A plus with knowledge of HPE NonStop systems •    Preferable understanding of NonStop OS, Guardian, OSS, TCP/IP, and related subsystems and concepts. •    Preferable experience with NonStop utilities such as SCF, FUP, TMF, EMS, and PATHWAY. •    Familiarity with ITIL processes (Incident, Problem, Change Management). •    Excellent troubleshooting, communication, and customer service skills. •    Excellent communication skills in English language. •    Availability to work extended rotating shifts Preferred Certifications and knowledge: HPE ASE – NonStop Systems ITIL Foundation or higher HPE Nonstop, HPE Unix, or Linux operating system. HPE ProLiant Compute HPE Storage HPE Networking What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the