Client Service Executive

Aon is looking for a Client Service Executive. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Risk. This position requires you to be in the Alpharetta, GA office 50% of the time. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like: Collaborate with Account Executive and our Debt Cancellation clients in optimally marketing their product to their customers so that the partnership improves its profitability Facilitate changes to our clients’ business as they relate to program changes and new initiatives Lead all internal coordination efforts related to program set up and change management including updates to internal systems, legal documentation, internal knowledge training, and overall implementation Drive relationships and interaction with functional collaborators in marketing, accounting, IT, and call center leadership, etc. to implement the changes recommended Actively listen to client concerns, needs, goals or objections, both stated and unstated, to find opportunities Writes or otherwise communicates persuasively to client, consumers and other company representatives to help explain product concepts or program changes seeking feedback from peers and managers as appropriate and as the specific situation at hand warrants Work with the Senior Vice President, Client Management and other team members to build and conduct persuasive presentations for business development and training of required personnel Initiate analyses to figure out the root cause of trends that varies materially from the anticipated results, sharing conclusions with interest parties as appropriate Suggest, initiate and manage or coordinate projects in conjunction with other functional areas or subject matter leaders to address specific client issues during the course of managing our client’s program Assist in the prioritization of work and task sharing during times of peak demand on particular client relationships Help prepares reasonable and accurate budgets while also supervising expenditures Skills and experience that will lead to success: A minimum of 5 plus years client management experience, preferably in the financial services, ad agency or credit card business sector Experience in account-focused corporate service environment such as consulting, ad agency, or other client-focused, consultative service environment Outstanding interpersonal skills to allow interaction with senior client officers. These skills encourage positive relationships with customers, employees, and third parties. Such relationships benefits the company over the long term Entrepreneurial attitude where accountability for profitability and satisfaction are second nature Demonstrates teambuilding skills and cultivates strong cross functional relationships to serve client needs Communicates effectively and persuasively, both verbally and in writing Manages time and resources effectively through strong organization, multi-tasking, delegation, time management and project management skills Works independently as a self-starter committed to delivering the highest in customer service, quality and results Anticipates problems and works proactively to solve them through creative thinking Recognizes when decisions require input from more experienced personnel, exercising good judgment in the balance between initiative and working as a team member. Marketing experience preferred with a preference in the Digital marketing arena Education: Bachelor’s degree or equivalent years of industry experience For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record